Junior Client Service Specialist

About the job

Your responsibilities include, but are not limited to :

• Providing first-level support for all administrative queries from Independent retailer clients in CEEAN
• Managing orders in SAP (input / approval, backorders, invoicing, credit / debit notes, EDI processing), tracking deliveries for Partner Accounts, and supporting special processes for Key Accounts
• Assisting clients with after-sales requests, including missing stock, lost parcels, and warranties
• Adopting a service- and solution-oriented approach, while effectively collaborating with other departments to address client needs, special requests, and strategies
• Contributing to process optimization, managing returns, and ensuring accurate daily data input across all systems

About you

We are looking for a unique and amazing talent, who brings along the following :

What we offer

You can expect a range of benefits, including :

Based on our recent employee survey, our colleagues are highly motivated to continue their

journey with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model,

and the supportive, inspiring people they work with.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone / everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

Li-Hybrid