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Customer Support Specialist with Hungarian and English

Customer Support Specialist with Hungarian and English

XTB S.A.Warszawa, mazowieckie, Polska
25 dni temu
Opis pracy

Customer Support Specialist with Hungarian and English

Miejsce pracy : Warszawa

Your responsibilities

  • providing excellent customer service
  • building up positive relationships with customers
  • resolving issues in a timely manner and ensure high levels of customer satisfaction
  • providing explanations in relation to customer complaints (both written and by phone)
  • monitoring of the situation on financial markets
  • working with the CRM system (verification and completing clients data)
  • cooperating with external XTB branches and internal departments
  • translating information from English to Hungarian

Our requirements

  • higher education (might be IV or V year student)
  • background or experience in economics or financial services would be a plus
  • previous experience in a customer service role desirable
  • Hungarian language- very good spoken and written required
  • English language - proficiency level required
  • responsibility and ability to multitask, prioritize and close tasks quickly
  • strong communication, interpersonal and negotiation skills
  • good knowledge of MS Office

    • Optional

  • knowledge of financial markets and XTB’s core business

    • What we offer

  • full-time employment agreement
  • hybrid work
  • quarterly bonuses
  • great learning opportunity in cooperation with multinational units of the company
  • all the required tools and training required to be successful
  • work in internationally known company with a well-recognized brand
  • young, professional, dynamic team and multinational environment

    • Benefits

  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • fruits
  • integration events
  • no dress code
  • leisure zone
  • birthday celebration

    • XTB S.A.

    XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

    The data controller is XTB S.A. with headquarters at ul. Prosta 67, 00-838 Warsaw. Data is collected for current and future recruitment purposes. Providing data within the scope specified in the provisions of the Act of June 26, 1974, Labor Code (Journal of Laws of 1998, No. 21, item 94, as amended) and implementing acts is mandatory. Providing additional personal data is voluntary and based on consent.

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    Customer Support Specialist • Warszawa, mazowieckie, Polska