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Customer Contact Junior Specialist with French (Hybrid from Warsaw)

AccentureWarsaw, Poland

22 dni temu

Opis pracy

Customer Contact Junior Specialist with French (Hybrid from Warsaw) WHO WE ARE :

Accenture is a leading global professional servicespany that helps the world's leading businesses,ernments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website : accenture

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients' behalf.

THE WORK :

Providing Functional Support - Addressing consumer concerns related to overall experience, mobile payment, and loyalty programs via iing phone calls (5-10 daily) in French and occasionally in English, as well as emailmunication, while following detailed procedural guidelines.
Problem Solving and Investigation - Resolving issues through effective probing and investigation, escalatingplex cases when necessary to ensure the best-fit resolution.
Ensuring Proper Documentation - Maintaining accurate records of all interactions and ensuring follow-through in line with established standards.
Continuous Learning andpliance - Participating in ongoing training to stay updated on processes, tools, and systems required to perform tasks effectively.
Quality and Standards Adherence - Delivering high-quality consumer support while adhering to procedural guidelines and ensuring consistent service across all channels.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, andmunities. As an employer, we will be as flexible as possible to support your specific work / life needs.

WHAT'S IN IT FOR YOU?

Professional Development - Gain experience in consumer service, problem-solving, and handling inquiries in French and English, enhancing yourmunication and investigative skills.

Dynamic Work Environment - Work with a variety of cases through phone and email interactions, providing impactful solutions and ensuring customer satisfaction.

Skill Enhancement and Growth - Access continuous training and development opportunities to stay updated on tools, systems, and processes, empowering you to excel in your role.

HERE'S WHAT YOU'LL NEED :

Strong verbal and writtenmunication skills with a B2 proficiency in French and English, ensuring clear and professional interactions with consumers.

Problem-Solving Abilities - Solid problem-solving and analytical skills, capable of inductive thinking and applying lessons learned from past situations to resolve current issues.

Professionalism and Attitude - A positive, empathetic, and professional attitude toward consumers at all times, maintainingposure under pressure.

Quality and Standardspliance - Ability to meet client quality standards through regular audits and feedback, demonstrating amitment to consistent, high-quality service.

Nice to have : Customer Service Experience - in a customer service voice role, with the ability to handle stressed consumers calmly and empathetically.

WHAT WE OFFER?

4-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.

Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

Employee Assistance Program - legal, financial, and psychological consultations.

Accenture employees eligible for the Employee share purchase plan automatically be eligible for quarterly dividends if they ownpany shares.

Paid employee referral program.

Private medical care (Luxmed or Medicover), life insurance.

Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE :

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders aremitted to building a better, stronger and more durablepany for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and ourmunities. Our position as partner to many of the world's leading businesses, organizations andernments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.

About Accenture

We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at accenture

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture ismitted to providing veteran employment opportunities to our service men and women. Job ID R00268076

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