Senior Software Engineer in Test, Support Customer Experience

Build the future of the AI Data Cloud. Join the Snowflake team.

Domain : Salesforce, Case Management, Support Portal, In-Product Support

Build the future of data. Join the Snowflake team.

Our Quality Engineering team in Support Customer Experience actively seeks Senior Software Engineers in Testto join our fast-growing organization. In this role, you will drive the development of end-to-end automated tests, automation frameworks, and tools to have robust automated testing pipelines for the support tools, AI models and troubleshooting products.

It is a hands-on role in which you will design and code comprehensive testing frameworks while taking on a technical leadership role, improving the productivity of our Development / Quality Engineering teams and bringing standardization to our processes and practices.

This Senior Software Engineer in Test Support Customer Experience role reports to the Director, Customer Experience Engineering, and will be responsible for testing the quality of support’s customer-facing systems that enable Snowflake to provide a world-class customer experience.

IN THIS ROLE YOU WILL GET TO :

Build, enhance, and maintain automation frameworks utilized by the team to automate critical user scenarios for regression testing

Drive quality across all disciplines, providing guidance, feedback, and suggestions to improve quality practices across the Customer Experience Engineering organization

Partner with a project team of engineers and Technical Program Managers to drive quality early and often in the SDLC

Contribute to technical leadership and strategic direction to continuously improve the Quality Engineering Organization

Author and enhance test plans based on feature requirements and specifications, as well as technical discussions and deep dives with engineers

Prioritize and execute test scenarios in a Snowflake environment that’s representative of customers’ schema and workloads

Partner with Support and Customer experience engineering to investigate, troubleshoot and identify / implement fixes for customer-facing issues

ON DAY ONE WE WILL EXPECT YOU TO HAVE :

6+ years of industry experience in Quality Engineering with hands-on backend and frontend software testing experience , testing frameworks and test automation

Experience in performance testing

In-depth knowledge and understanding of standard quality best practices, techniques and methodologies to drive continuous quality improvements

A proven quality leader who can drive quality, identify and mitigate risks and partner with teams to build quality in every phase of the SDLC

Experience in designing custom test suites that test complex systems on a big scale

Strong experience writing UI / API smoke, regression, and end-to-end tests to ensure integration points are thoroughly tested

Proven experience developing comprehensive and effective UI test automation using tools like Playwright, Cypress, Puppeteer

High proficiency in one of the coding languages : Java / Python / Go / JavaScript / TypeScript

Experience with continuous integration / continuous deployment systems like Jenkins

Strong database understanding, including SQL

Strong CS fundamentals including OO concepts, data structures, and distributed systems

High proficiency in Git

WHY JOIN THE CUSTOMER EXPERIENCE ENGINEERING TEAM AT SNOWFLAKE? AS A MEMBER OF OUR TEAM, YOU WILL :

Build an industry-leading data management system that customers love.

Measurably impact an innovative product area central to Snowflake’s success.

Take charge of your own career- this role has the impact and ability to grow both technically, as well as from a leadership perspective.

Ensure the quality, performance, and reliability of a super-robust and secure enterprise SaaS platform that services hundreds of customers and millions of complex queries daily.

Learn at scale as you work on a highly scalable and reliable data processing platform that runs on hundreds and thousands of machines and executes Billions of queries.

Ensure that we are shipping the highest quality service possible at each release.

Join a world-class team of both industry veterans and rising stars.

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.