Senior Technical Client Services Specialist

About Nasdaq!

Customer Services is an integral part of Nasdaq’s growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

About the team :

The managed services team is a global team that operates from several worldwide locations. Due to the increased client demands, we are looking to expand the team’s presence by hiring excellent professionals in our office in Wroclaw.

You will be part of a global team of consultants who provide a wide range of client services including (but not limited to) solution upgrades, solution delivery, and regulatory compliance.

Your responsibilities :

• Build, lead, and mentor a team of professionals to grow knowledge in Nasdaq / AxiomSL ControllerView platform.
• Establish the Polish team as a reliable offshore knowledge centre supporting other regions.
• Foster strong, trust-based relationships with both new and existing clients.
• Oversee and execute upgrades for Nasdaq / AxiomSL ControllerView solutions and services.
• Lead system integration and regression testing for newly deployed solution versions.
• Provide hands-on support during User Acceptance Testing (UAT) phases.
• Manage production deployments and code promotions with precision and accountability.
• Troubleshoot and resolve critical client issues in a timely and effective manner.

What we expect :

What we offer :

Why Apply :

Nasdaq’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Nasdaq’s employees outstanding. At Nasdaq, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you dedicated, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

This is a full-time position located in Wroclaw, Poland (hybrid work model). As the process is ongoing, please submit your application in English as soon as possible. Please note that you might be contacted by a Talent Acquisition Partner from Lithuania or Sweden, using a Lithuanian or Swedish phone number.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.