Back Office with German

Your Responsibilities Will Be

Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers.

Answer inbound calls and emails within guidelines / goals established by the client and contact center management.

Complete daily tasks as allocated in an efficient and timely manner

Maintain accuracy and security of customer information on the database.

Provide friendly and efficient service.

Be a first point of contact to handle and resolve customer issues.

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources.

Arbitrate in situations between users.

Monitor and control numerous concurrent tasks in tandem.

Proactively and independently work to meet targets and goals.

This Job Is For You If

You are fluent in German (B2 / C1) and English is not foreign to you (B2).

You demonstrate high personal culture.

MS Office package has no secrets for you.

You are a motivated person and eager to develop.

Join Us and You Will Gain

A chance to develop.

Attractive social packages.

Work from a modern office in Gdańsk / Kraków / Warszawa.

Great atmosphere in a close-knit team.

• Extra bonuses.

Sprawdź inne ciekawe oferty pracy na : https : / / antal.pl / dla-kandydata