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Team Leader – IT service Desk with German or Italian

Team Leader – IT service Desk with German or Italian

ExperisWarszawa, Masovian, Poland
16 dni temu
Opis pracy

technologies-expected :

  • Windows OS
  • ServiceNow
  • Team Viewer
  • Jira

responsibilities :

  • Guide and support Service Desk Analysts in handling complex tickets
  • Manage escalations and ensure ticket resolution aligns with SLAs and KPIs
  • Participate in meetings, track ticket metrics, and ensure backlog is under control
  • Create shift and holiday schedules, support staffing needs, and prepare reporting for operations and quality metrics
  • Provide regular feedback and coaching to team members
  • Support training initiatives and knowledge sharing within the team
  • Act as backup for Service Delivery Manager when required

    • requirements-expected :

  • German or Italian – min. B2
  • English – B2
  • Polish – fluent
  • Previous experience in IT support and team coordination
  • Strong organizational and problem-solving skills
  • Ability to manage performance and support team development
  • Readiness to occasionally support outside working hours (on-call)

    • offered :

  • Employment contract
  • On-site work model
  • Private medical care
  • Life insurance
  • Co-financed training & certifications
  • Employee Capital Plans (PPK)

    • benefits :

  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
    • Utwórz powiadomienie o ofertach pracy dla tego wyszukiwania

    Team Leader • Warszawa, Masovian, Poland