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Business Service Associate with German

Business Service Associate with German

Accenture OperationsKraków, małopolskie, Polska
8 days ago
Job description

Business Service Associate with German

Miejsce pracy : Kraków

Your responsibilities

  • Engage with Clients through email and chat channels to assist them with any inquiries related to their Digital advertising platforms.
  • Troubleshoot ad serving issues, resolve discrepancies between ad servers and address technical challenges related to campaign setup and execution.
  • Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies and ensure campaign setup accuracy
  • Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads and collaborate with internal teams to address complex issues.
  • Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
  • Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
  • Foster strong client relationships by providing excellent support and understanding their specific needs.

Our requirements

  • Fluency in German language (C1 required but B2 also considered) and in English (min. B2 level required).
  • Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
  • Excellent written communication skills to clearly explain technical concepts and solutions to clients.
  • Detail-oriented and well-organized.

    • Optional

  • 1-3 Years of Experience in Troubleshooting and Customer Service / Technical Support environment
  • Good understanding of HTML, CSS & JavaScript
  • Good understanding of Digital Marketing domain

    • What we offer

  • Hybrid working mode.
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • integration events
  • no dress code
  • coffee / tea
  • leisure zone
  • extra social benefits
  • shopping coupons
  • sharing the costs of tourist services
  • sharing the costs of tickets to the movies, theater
  • employee referral program
  • charity initiatives

    • Recruitment stages

  • Online application
  • Phone interview
  • Online tests (optional step)
  • Interview with your future Team Leader and Recruiter
  • Welcome to Accenture!

    • Accenture Operations

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

    Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

    When applying please enclose the below statement : "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

    Check out all our job vacancies at our website : www.accenture.pl / operationswarsaw Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary, also its representative) can be found here : https : / / www.accenture.com / pl-pl / privacy-policy

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