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Content Moderator with English and German

Content Moderator with English and German

AccentureKraków, Poland
18 days ago
Job description

Content Moderator with English and German Accenture is a global professional servicespany with leading capabilities in digital, cloud and unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, andmunities.

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with abination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.

Accenture is a trusted, innovative,prehensive, and experienced partner to leading platformpanies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platformpanies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Content Moderators help create a safe and inclusivemunity by minimizing bad experiences online. They help create an environment free of intimidation and exclusion and often avert the spread of real-world harm. And above all, they contribute to the protection of those most vulnerablemunity members and groups.

We are looking for candidates with familiarity and passion for the internet, internet platforms, and internet culture. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (, graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safetymunity, provides valuable skills to promote individual and collective well-being.

What will you do?

  • Review, classify and / or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relayplex content issues to the broader Trust and Safety team
  • Serve as an advocate for the usermunity
  • Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping ourmunities safe

Basic Qualifications / Skills Needed

  • Strong coping, emotional resilience, and stress-management skills.
  • Excellentprehension andmunication.
  • English and German skills on an upper intermediate level.
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
  • Strong attention to detail.
  • Strong critical thinking and decision-making skills.
  • Deep familiarity and passion for the internet, internet platforms, and internet culture.
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
  • Ability to work well individually and as part of a team.
  • Flexibility in meeting changing business needs in a fast-paced environment.
  • Previous business process outsourcing, customer service, or content moderation experience is a plus.
  • Availability to work from the office (Kraków) and willingness to work on a rotating schedule across 7-day work week - morning or evening shifts (depending on project needs).
  • What can we offer :

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice : truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
  • Full workfort - private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees.
  • When applying please enclose the below statement :

    I hereby consent to the processing of my personal data by Accenture sp. z with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal datapletely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge aplaint to the data protection supervisory authority."

    About Accenture

    Accenture is a leading global professional servicespany that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale. We are a talent- and innovation-ledpany with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. Webine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success andmitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners andmunities.

    Visit us at accenture

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture ismitted to providing veteran employment opportunities to our service men and women. Job ID R00226032

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    Moderator And German • Kraków, Poland

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