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Associate Director

ConcentrixPOL Katowice, Global Office Park, Building A2 Flrs 10 thru 13

19 days ago

Job description

Description

Essential Functions / Core Responsibilities

Financial Oversight : Manage project budgets, financial forecasts, and resource allocation to optimize project delivery.
Team Coordination : Work closely with cross-functional teams, including IT, operations, and business units, to ensure seamless project execution and alignment with business goals.
Project Management : Lead and manage delivery projects from inception to completion, ensuring project objectives, schedules, and budgets are met.
Client Engagement : Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure customer satisfaction and project success.
Risk Management : Identify potential risks and develop mitigation strategies to minimize project impacts.
Continuous Improvement : Implement best practices and process improvements to enhance project delivery efficiency and effectiveness. This includes identifying and implementing innovative tools and approaches to elevate performance and quality.
Innovation Driver : Proactively seek out, evaluate, and champion the adoption of innovative tools, technologies, and methodologies to enhance project delivery outcomes.
Reporting and Communication : Regularly report project status, progress, and challenges to stakeholders, ensuring transparency and effective communication throughout the project lifecycle.
Representing CNX Poland with the local community and stakeholder

Candidate Profile

Experience managing a large call centre preferred

Understanding of financial policies and budgetary requirements, including forecasting

Native Polish speaker, English C1; German fluency is a plus

Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates

Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact

Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management

Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity

Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices

Availability to work from the office

Flexibility to moderately travel

Location :

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements :

English, German, Polish

Time Type : Full time2025-08-31

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Associate Director • POL Katowice, Global Office Park, Building A2 Flrs 10 thru 13