Senior Software Engineer Core Services (Ruby)

Job Description

The Core Services organization at Zendesk builds and maintains secure, reliable, and easy-to-use authentication, authorization, and data protection features for Zendesk’s customers, products, and services.

We are looking for a well-rounded Senior Software Engineer to join our Permissions team, where you will build and contribute new features that enable our customers to have fine-grained control over access to their Zendesk accounts across all products. Ideal candidates will possess excellent problem-solving skills, be driven to help customers, and be passionate about building robust access controls for large-scale use cases.

We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating. Help us reach the next level of data protection with sophisticated privacy and security controls, AI redaction and data masking.

What you’ll be doing

Be part of a team of intelligent, passionate, and humble engineers who own their products and share a vision for what they build

Deliver value directly to our customers by building and maintaining secure access controls

Maintain excellent reliability and quality for our systems and navigate the challenges presented working at a global scale. We own some of the largest scale services within Zendesk.

Champion standard methodologies, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

Design solutions to move us further toward a fine-grained permissions management system across Zendesk services

Solve complex problems and make decisions about technical tradeoffs that optimise for prioritised qualities through analyzing using multiple perspectives and information

What you bring to the role

Required Qualifications :

4+ years of proven experience in a backend or full-stack application engineering role

Deep understanding of web application development and excellent knowledge of at least one JVM language and / or Ruby

Excellent communication and time-management skills

Pragmatic approach to deliver outcomes often and early

You believe building phenomenal software is a team effort and enjoy learning together through pairing, code reviews, tech talks, etc

Comfortable taking ownership of all phases of software engineering : design, development, testing, deployment, and operational issues.

Experience working on large scale Identity & Access Management systems and / or familiarity with IAM industry practices

Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar

Minimum years of experience as a Software Developer 5-10 years

Preferred Qualifications :

Prior experience owning Ruby or Scala services in a high volume, high availability environments

Experience using monitoring / alerting to ensure the reliability of a system

Familiarity with modern JS frameworks.

Tech Stack :

Our backend code is a split between Ruby on Rails and microservices written in Scala

Our frontend interfaces are written in TypeScript,  using React and GraphQL

We use AWS Aurora to store data in MySQL and Kafka to stream events between services

We use Kubernetes, Istio, Spinnaker and AWS services to deploy and scale our applications

Where We Work

Hybrid :

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Kraków office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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The Poland annualized base salary range for this position is zł235,000.00-zł353,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.