Customer Experience Project Manager

Join Helprise – one of the fastest growing outsourcing and consultancy firms providing the best talent, know-how and solutions for the execution of business processes. Be part of building an ecosystem that gives unique value to our customers, partners, candidates and employees. We are your career advocates – offering extraordinary opportunities to grow with us, by supporting top global brands in their development of business and technology services internationally.

The Customer Experience Project Manager is responsible for leading and executing customer experience projects from initiation to delivery in close collaboration with Entrepreneurs. The role involves managing cross-functional project teams (Omnichannel, Brand, Insights & Analytics, Finance, etc.) and external agencies to ensure project objectives are successfully met. The Project Manager will leverage best practices in project management while ensuring seamless collaboration across all teams.

YOU WILL

• Project Management & Execution
• Develop and oversee project plans, including timelines, risk identification, and mitigation strategies.
• Track progress, manage dependencies between projects, and ensure timely delivery.
• Provide transparency on project status, ensuring all stakeholders have clarity on next steps.
• Proactively identify risks and implement corrective actions when needed.
• Actively contribute to project discussions, raising concerns, and working on solutions with relevant stakeholders.
• Team & Stakeholder Management
• Engage and coordinate with project teams, stakeholders, and external agencies.
• Follow up on action items, ensuring accountability and progress.
• Address challenges and resolve conflicts within the team confidently and effectively.
• Strategic Partnership & Project Ownership
• Act as a strategic partner for Entrepreneurs, understanding the broader business context and needs.
• Take ownership of meetings, discussions, and initiatives, ensuring alignment across teams.
• Drive knowledge transfer and cross-functional collaboration between projects.
• Financial & Budget Management
• Support financial processes, including budget planning, purchase order management, and cost reconciliations.
• Ensure project expenses align with the allocated budget and address any discrepancies proactively.

YOU NEED

Preferred Qualifications :

Benefits