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Customer Operations Business Analyst

Customer Operations Business Analyst

BelianiSzczecin, zachodniopomorskie, Polska
2 days ago
Job description

Customer Operations Business Analyst

Miejsce pracy : Szczecin

Your responsibilities

  • Map in detail customer and operational processes to identify pain points and opportunities
  • Challenge the status quo using data and business insights
  • Support AI integration and digital transformation projects
  • Apply Lean principles to streamline workflows and reduce operational waste
  • Define requirements for dashboards in Power BI and build reports in Excel
  • Work closely with the Centre of Excellence and stakeholders to deliver meaningful improvements

Our requirements

  • Excellent analytical skills and process mapping ability
  • Proficient in Excel (Power Query, Pivot Tables, etc.)
  • Interest in AI, automation, and digital transformation
  • Exposure to Lean, Six Sigma, or similar methodologies
  • Basic knowledge of CRMs and digital tools
  • Self-starter with curiosity, initiative, and a drive to improve
  • English Proficiency

    • Optional

  • Experience or strong interest in e-commerce or retail
  • Exposure to IT project coordination or transformation work

    • What we offer

  • Private Medical Care,
  • Sharing the Cost of Sport Activities and Trainings,
  • Flexible Working Time,
  • Fruit Days,
  • Beliani Products at Discounted Prices,
  • No Dress Code,
  • 26 Days Off,
  • Additionally, a tailored onboarding process will be provided to the hired candidate to ensure they have the knowledge needed to become fully operational in the role.

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • flexible working time
  • fruits
  • corporate products and services at discounted prices
  • integration events
  • corporate sports team
  • no dress code
  • coffee / tea
  • redeployment package
  • 26 days off regardless of seniority

    • Role Description

  • We are looking for an entry-level Business Analyst to join our Customer Service & Centre of Excellence team. This is a fantastic opportunity for someone who’s analytical, tech-savvy, and eager to drive change through data, process improvement, and digital tools.
  • You'll work directly with the Head of Customer Service, supporting key strategic initiatives that improve efficiency, enhance customer journeys, and enable smart use of AI and automation.

    • Beliani

    BELIANI is an e-commerce retailer with a team of over 600 dedicated employees. We pride ourselves on offering an extensive selection of stylish and affordable home and garden furniture. Operating across 19 European markets, we are built on a solid foundation that inspires us to innovate and think beyond the conventional. Our motto, ‘Delivering Happiness,’ is more than just a slogan — it’s the heart of everything we do.

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    Customer Analyst • Szczecin, zachodniopomorskie, Polska