Talent.com
This job offer is not available in your country.
Collections Support Processor with Finnish

Collections Support Processor with Finnish

Accenture OperationsWarszawa, mazowieckie, Polska
4 days ago
Job description

Collections Support Processor with Finnish

Miejsce pracy : Warszawa

Your responsibilities

  • Collecting due receivables from portfolio of customers with higher difficulty
  • Negotiating and building long term business relationships with customers
  • Customer account maintenance activities, eg write offs, reconciliation, discount application
  • Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
  • Phone and email contact with customers, with focus on phone communication
  • Supporting other colleagues in addressing difficult cases
  • Cooperating closely with other teams in order to resolve customer issues, customer service, sales, finance managers
  • Reporting and forecasting, debt aging, open credits, forecasted cash collected
  • Customer queries management
  • Supporting Training Team in performing training and quality activities
  • Proactively search and present ideas of possible process improvements, simplifications in the process to improve efficiency and quality of service
  • Perform language translation activities in their recognized language.
  • This includes use and optimization of language translation software which leverages proven translation memories, dictionaries and other more dynamic translation techniques to improve the engagements and their translation productivity.

Our requirements

  • Minimum one year experience in Cash Collection process
  • Very good English and Finnish (min. C1)
  • Demonstrated ability to work independently and manage complex cases
  • Track record of delivering target results on managed portfolio
  • Track record of proactively supporting other team members or the Team Lead
  • Excellent communication and interpersonal skills (written and oral)
  • Experience in customer service or order to cash department
  • Microsoft Office package.
  • Qualification Bachelor s Degree

    • What we offer

  • Permanent employment contract.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • integration events
  • no dress code
  • coffee / tea
  • leisure zone
  • extra social benefits
  • shopping coupons
  • sharing the costs of tourist services
  • sharing the costs of tickets to the movies, theater
  • employee referral program
  • charity initiatives

    • Recruitment stages

  • Online application
  • Phone interview
  • Online tests (optional step)
  • Interview with your future Team Leader and Recruiter
  • Welcome to Accenture!

    • Accenture Operations

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

    Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

    When applying please enclose the below statement : "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”

    Check out all our job vacancies at our website : www.accenture.pl / operationswarsaw Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

    Create a job alert for this search

    Collection • Warszawa, mazowieckie, Polska