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Senior Network Engineer (Telephony) (m / w / d)

Senior Network Engineer (Telephony) (m / w / d)

Wolters Kluwer Polska Sp. z o.o.Warszawa, Masovian, Poland
4 days ago
Job description

technologies-expected :

  • Python
  • PowerShell

responsibilities :

  • Create and design automation solutions for telephony systems.
  • Integrate telephony systems with other enterprise systems.
  • Develop and implement BOTS and AI solutions to enhance voice technologies.
  • Manage voice projects and technical implementations with minimal client disruption.
  • Provide day-to-day support for telecommunications equipment, networking, SIP, and tools.
  • Build call flows and administer Genesys Cloud Contact Center and MS Teams.
  • Support CRM (Salesforce) systems.
  • Develop long-range strategies for telecommunications equipment, networks, and tools.
  • Manage documentation related to telecommunications infrastructure and services.
  • Provide technical guidance to team members and clients.
  • Research, recommend, and implement telecommunications equipment and services.
  • Troubleshoot and resolve complex hardware, software, and application problems.

    • requirements-expected :

  • Bachelor's Degree in a technical or business field or equivalent specialized training or experience.
  • 6 to 10 years of experience in telecommunications or equivalent.
  • 2 years of IP-specific telephony experience or equivalent.
  • Knowledge of scripting programming languages such as Python and PowerShell.
  • Experience with contact center IT operations.
  • Strong project management and interpersonal skills.
  • Expert knowledge of telecommunications principles and data networks.
  • Travel Requirements :
  • Occasional domestic and international travel, up to 20%.

    • offered :

  • A long-term contract in a well-established, reputable and prosperous company.
  • Private healthcare program, and a sports card.
  • 2 hours of time off on the second Friday of the month.
  • One day off for your birthday or your yearly medical checkups.
  • Parking space for employees
  • Access to webinars, conferences, learning platforms, and mentoring program.
  • Contests : Global Innovation Awards, Global Code Games, Legal Hackathon.
  • Integration events, fairs, sports clubs.

    • benefits :

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • parking space for employees
  • extra social benefits
  • holiday funds
  • one shorter working day
  • extra leave
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    Network Engineer • Warszawa, Masovian, Poland