The opportunity
The Operations Specialist role is responsible for managing the delivery of consistent operations processes, policies, and other operational administrative activities with the objective of driving the efficient functioning of the Clients & Industries organization, ensuring our people are empowered to relentlessly focus on winning in the market and deliver exceptional client service.
The position reports to the Operations Senior Specialist and will be aligned to one, or a portfolio of Clients & Industries Teams. Day to day the role will have dotted line reporting to the respective Team leader or leaders.
Depending on portfolio assignment, responsibilities may include leading, supporting and executing some or all of the following operations activities and processes :
- Annual budget planning and management
- Annual strategy planning process
- Supply chain processes (BRIDGE, procurement, contracting, invoicing processes)
- Management Information reporting
- Talent pipeline management (recruiting, on / off boarding, year-end, succession planning)
- Participation and / or leadership of Clients & Industries operations strategic initiatives
- Operations team management (predominantly GDS)
- Global Integrated Planning, Annual G360 portfolio review, G360 succession planning
- Data management and governance
Your key responsibilities
Some or all of the below will be applicable depending on the scope and team alignment of the role.
Responsible for managing the delivery of operational excellence across the following activities :
Budget - deliver robust and transparent budget processes that drive enhanced investment decisions :
Manage annual budget planning process, and contribute to the development of the annual budget plan to support delivery of annual prioritiesManage team budget to within 2% of approved planManage event, expense and travel review and approvalsManage purchased / sold time plansMake / present recommendations to leadership on budget execution progress, funding risks and proposed solutions including potential savings opportunities through synergies, better leverage of GDS, innovation and automationDeliver robust operational insights and guidance that drive enhanced investment decisionsSupply chain - manage supply chain activities in alignment with growth and budget priorities, including source to pay processes (, BRIDGE, procurement, contracting, invoicing)Reporting :
Collaborate with C&I Integrated Planning and Reporting teams to drive adoption of centralized Clients & Industries reporting toolsProduce management information packs for team leadership meetings, leveraging centralized Clients & Industries reporting toolsCollaborate with C&I Integrated Planning and Reporting teams to develop team-specific financial reportsManage the execution of C&I Integrated Planning and Reporting teams approved team specific reporting processes, dashboards, and toolsIntegrated Planning and GAC processes – manage and execute :
Integrated planning processes as defined by C&I Integrated Planning teamAnnual G360 / GAC processes as defined by the GAC / G360 teamGovernance of account attribute changes, , Sector, GCSP, Market Segment etc.People operations :
Drive high people engagement through effective and consistent management of people related operational processes (as defined by C&I Operations & Reporting and Talent), , operational processes aligned to recruitment, on / off boarding, secondments, inter-firm moves, mobility assignments, year-end activitiesWork closely with local / global Talent to address / escalate people issues or procedures arising in the teamManage inter-firm purchased / sold time engagement documentationProcess improvement :
Work with C&I Operations & Reporting colleagues to improve, innovate and streamline operational solutions that accelerate speed to market and enable Clients & Industries teams to focus on revenue generationEngage with senior leadership to advise on optimal business enablement operations solutionsProvide constructive challenge and ensure right outcomes aligned to team objectives and wider EY businessProject management of operations related initiatives and transformation / change programs aligned to team or Clients & IndustriesTeaming :
Drive effective teaming through inclusive and trusted leadership and coaching at all levels to ensure all operations team members achieve their highest potential both individually and collectivelyOwn, drive and / or support team collaboration activities, , team communications, maintain team collaboration sites (, Yammer, Teams), project manage all hands calls, business planning events and strategic workshops including taking minutes and managing actions and follow ups.Analytical / Decision Making Responsibilities :
Some or all of the below will be applicable depending on the scope and Team alignment of the role.
Anticipate operational business needs and proactively provide innovative ideas and solutionsAbility to create and implement timelines related to project deliverables, assign tasks, and follow up on their completion and manage sponsor / stakeholder expectations of the outcome of the deliverables.Possess strong conceptual problem-solving abilityAssess and prioritize financial requests against limited / set budgetsProvide proactive strategic operations insight and guidance at all levels, including senior leaders across EY, to drive team strategic objectives including making recommendations / problem-solving as issues ariseManage highly complex relationships with multiple stakeholders often with competing prioritiesRecommend strategic operations solutions based on a solid understanding of firm and business objectives and needs analysis and own experience / knowledge.Apply in-depth knowledge of the business, resources, leveraging relationships, communications, and operational effectiveness to drive and deliver complex operations initiativesProvide insightful guidance on project funding optionsAble to convert data (, budget, performance, sales, and pipeline) or abstract concepts into sharp, compelling Management Information materialsSupervision Responsibilities :
Depending on Team alignment, may have direct and / or dotted line management and / or counselling responsibilities for other Operations team membersSkills and attributes for success
Proven track record of delivering excellence across most of the essential functions of the roleInvolvement in budget management across a global matrix organization.Able to articulate and position operations issues and activities in the context of the Team’s business issues and strategic priorities.Experience in change management around disruption and increasing business agility, innovation and adoption.Strong program management skillsAble to analyze and solve complex or conceptual problems and propose insightful and pragmatic solutionsDemonstrated drive, determination and resilience, and track record of being able to overcome barriers and achieve results.Financial acumen with demonstrable ability to analyze market intelligence and business reporting and make practical recommendations to Leadership based on that analysis.Strong interpersonal and communication skills; able to quickly establish personal credibility and influence.Experience working at a senior level in a fast-moving, client-driven environmentExperience in driving transformational change by engaging with and building strong, trusting relationships with stakeholdersStrong oral and written communication skillsAble to influence without authorityAble to work both independently and within virtual, broad-based teamsComfortable with ambiguity and managing conflicting priorities.Proactive, forward looking and comfortable with taking the initiative.A global mindset and ability to communicate and work effectively across culturesResilient, agile and pragmatic under pressure.Intermediate skills in Word, Excel and PowerpointTo qualify for the role, you must have
Education :
Bachelor’s / University degree or equivalent qualification requiredExperience :
7-10 years of operations experience in a corporate environmentIdeally, you’ll also have
Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholdersFlexibility in working hours to accommodate volume of work and multiple time zones as neededWhat we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.About EY
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