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L1 IT Service Desk Analyst with German

L1 IT Service Desk Analyst with German

Antal Sp. z o.o.Kraków, Polska
30+ days ago
Job description

Opis roli

Dołącz do naszego zespołu jako L1 IT Service Desk Analyst z językiem niemieckim w Krakowie!

Twoje główne obowiązki będą obejmować świadczenie pierwszej linii wsparcia poprzez Service Desk, przyjmowanie zgłoszeń incydentów i zapytań serwisowych z różnych źródeł, takich jak telefon, intranet i e-mail. Będziesz odpowiedzialny za aktualizowanie zgłoszeń z szczegółowymi i istotnymi informacjami, zapewniając jednocześnie szybkie i skuteczne rozwiązywanie problemów klientów. Ponadto, będziesz eskalować incydenty zgodnie z naszymi procesami eskalacji, zapewniając spełnienie lub przekroczenie umów SLA dotyczących obsługi klienta.

Wymagania

  • Bardzo dobra znajomość języka angielskiego i niemieckiego na poziomie C1
  • Minimum 1 rok doświadczenia w procesie wsparcia Service Desk / Tech support
  • redni poziom znajomości systemów operacyjnych (Windows XP-10), przeglądarek, pakietu MS Office
  • redni poziom znajomości systemów mobilnych (iOS, Android, Windows)
  • Doświadczenie w pracy na stanowisku Service Desk w środowisku ICT
  • redni poziom wiedzy na temat naprawy rejestru, aktualizacji łatek, diagnostyki wirusów, zabezpieczeń
  • rednia wiedza na temat współpracy sieciowej i VPN
  • Podstawowa wiedza o sieciach

Co oferujemy

  • Praca dla prestiżowego klienta
  • Program szkoleniowy wewnętrzny
  • wietna atmosfera pracy
  • Udział w międzynarodowych projektach
  • Możliwość rozwoju kariery
  • Zestaw świadczeń socjalnych do wyboru
  • Zmiany rotacyjne w godzinach : 6 : 30-18 : 30
  • Jeśli jesteś zainteresowany tą ekscytującą możliwością, zachęcamy do przesłania swojej aplikacji za pomocą naszego formularza aplikacyjnego. Czekamy na Ciebie!

    Sprawdź inne ciekawe oferty pracy na : https : / / antal.pl / dla-kandydata

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    Service Desk Analyst • Kraków, Polska

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