1st LINE SUPPORT ANALYST / ENGINEER with German

Would you like to be the part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving problems and find challenges exciting?

If so, we have something for you

We are currently looking for

1st LINE SUPPORT ANALYST / ENGINEER with German.

Your job in a nutshell

As a

Junior IT Support Specialist

, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in

German

is essential for effective communication with colleagues and clients.

What Will You Be Doing

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Knowledge area

Requirements

Rewards And Benefits

Future career path

We would appreciate if you send your CV in English. Thank you

We Are Open to Hiring People with Disabilities

At our company, we believe that diversity and inclusivity are key to our success. Therefore, we are pleased to announce that we encourage hiring people with disabilities. We value the unique talents and perspectives that each person brings to our team. We provide support and workplace accommodations to ensure that everyone can fully realize their potential. Join us and let's create an inspiring workplace together