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Quality Management Team Leader

Quality Management Team Leader

Capgemini PolskaKraków, małopolskie, Polska
8 days ago
Job description

Quality Management Team Leader

Miejsce pracy : Kraków

Your responsibilities

  • Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities.
  • Managing a team and ensuring the delivery of high quality service to the client.
  • Ensuring that the daily activities within the team's responsibilities are fulfilled properly and timely.
  • Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
  • Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team.
  • Conduce audits and ensure audit findings are addressed by service delivery manager and leadership.
  • Work with leadership to assure adequate corrective actions are implemented.
  • Understand the cross functional capabilities and suggest new ideas that improvise the existing processes.
  • Play an instrumental role in participating in review of standards, procedures, tools, and process.
  • Onboard new and retrain existing users in the marketing campaigns processes.

Our requirements

  • 5+ years of working experience in Knowledge Management and / or QA function.
  • Experience in people management and leading a team (team leader, backup TL, coordinator).
  • Capable of quick learning and delivering quality solutions as an individual and as part of the team.
  • Strong computer skills and knowledge of QA applications.
  • Fluent level of English.
  • At least a bachelor’s degree.
  • Attention to details, strong analytical and problem-solving skills.
  • Ability to coordinate and support multiple stakeholders.
  • Ability to work in flexible work schedule.

    • What we offer

  • Well-being culture : medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
  • Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
  • Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
  • Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
  • Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • no dress code
  • parking space for employees
  • extra social benefits
  • redeployment package
  • employee referral program
  • charity initiatives
  • access to courses e.g. Excel, VBA, RPA, Customer Care
  • unlimited access to Udemy Business
  • free chat / call with a therapist

    • Recruitment stages

  • Interview with the recruiter
  • Competency Tests / Language Verification
  • Video call with a manager
  • Final Decision

    • YOUR ROLE

    Quality Management Team Leader will be part of the client service delivery team and will be responsible for working with onshore client marketing and sales support teams to perform quality checks and audits of a range of sales support and marketing processes to identify any issues and ensure adherence to client requirements, also to provide an overview into the effectiveness of support by carrying out audits, process monitoring, and productivity reporting as well as to maintain structured corrective action and improvement methodologies for continuous improvement. The Team Leader will also supervise and manage a medium-sized team.

    Capgemini Polska

    Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

    I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (General Data Protection Regulation).

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    Team Leader • Kraków, małopolskie, Polska