Description
Interacts with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and / or international order processing.
Duties include :
Processing orders for materials for both domestic and / or international requests in accordance with company policy and practice.
Coordinates and performs activities such as order entry, order acknowledgement, order revision and preparation of some shipping documents.
Receives customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory.
Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
Ensure service information accessible by sorting and filing documents / forms.
Handles requests for additional company materials.
Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Coordinates and performs activities associated with the transfer of consigned material.
Coordinates and performs activities associated with order tracking and customs clearance by working with the transportation carriers and brokers.
Minimum Required Skills and Knowledge :
Direct customer support experience including administrative experience.
Order processing experience or an equivalent combination of formal training in data processing, marketing, international business, finance and accounting, or related office and business education.
Proficient in utilizing business tools such as : E-mail, Microsoft Word, Excel, and PowerPoint.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Typical Education and Experience : Associates Degree or equivalent. 3 - 5 years of related experience.
Please submit your CV in both Polish and English language.
LI-OS1
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
TogetherWeFight
Specialist • Warszawa, Poland