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Junior Customer Support Associate

Junior Customer Support Associate

Arrow Electronics Poland Sp.zo.o.Poland,Gdansk,PL
21 days ago
Job description

Description

Junior Customer Support Associate

At Arrow, we're currently looking for a Junior Customer Support Associate . In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

Formal Business Title : VAS Order Representative

What You'll Be Doing

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
  • Assist Sales with overall Quote to Order activities
  • Responsible for post-order to Invoice including but not limited to : order entry, maintenance Value Added orders & follow up to complete end to end process
  • Backlog Management
  • Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands
  • Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
  • Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing
  • Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
  • Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)

Job Complexity

  • Has developed knowledge and skills through formal training or considerable work experience
  • Works within established procedures with a moderate degree of supervision.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

    • Job Complexity

  • Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area.

    • What You'll Need

  • 1 year of experience or High school graduate with equivalent related experience
  • Industry experience is preferred in a similar field
  • Must be familiarized with ERP systems
  • Must be familiarized with Quoting process
  • Must be familiarized with RMA
  • Must be familiarized with Expedites
  • Basic to intermediate knowledge of Microsoft Excel is a must
  • Experience supporting sales efforts
  • Communication skills teamwork-oriented
  • Ability to communicate fluently in English; knowledge of German or French is a strong plus

    • What’s In It for you?

  • This is a full-time position
  • Working in a multicultural environment
  • Permanent contract
  • Other benefits – Private medical care program, Multisport card
  • Hybrid role

    • LI-KK1 #LI-HYBRID

    Location :

    PL-Gdansk, Poland (Aleja Grunwaldzka)

    Time Type : Full time

    Job Category : Business Support

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    Customer Support • Poland,Gdansk,PL