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German / French Speaking Customer Support Associate

German / French Speaking Customer Support Associate

Arrow Electronics, Inc.Gdańsk, Pomeranian, Poland
30+ days ago
Job description

Position :

German / French Speaking Customer Support Associate

Job Description :

At Arrow, we're currently looking for a Mid / Senior Customer Support Associate with French or German language skills . In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.

What You'll Be Doing :

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
  • Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
  • Backlog Management.
  • Responsibility for complex and high tier customer backlog.
  • Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
  • Pull reports from our Business Intelligence - BI system.
  • Handle SWAPS
  • Internal Requisitions - IR - ISO.
  • Allocations / Constraints Materials.
  • Work with BOMs.
  • Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
  • Work with COP inventory, (Customer Owned Parts)
  • Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
  • Work with FA (First Articles) engineers to set up orders in the system.

Job Complexity

  • Has developed knowledge and skills through formal training or considerable work experience.
  • Works within established procedures with a moderate degree of supervision.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

    • What You'll Need

  • 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
  • Ability to communicate fluently in English and German or French
  • Industry experience is preferred in a similar field.
  • Must be familiarized with BOMs.
  • Must be familiarized with ERP systems - Oracle is a plus.
  • Must be familiarized with Business Intelligent - BI systems.
  • Must be familiarized with the Quoting process.
  • Must be familiarized with Expedites.
  • Intermediate to advanced knowledge of Microsoft Excel is a must.
  • Experience supporting sales efforts.
  • Communication skills teamwork-oriented.

    • What's In It for you?

  • This is a full-time position.
  • Working in a multicultural environment.
  • Permanent contract.
  • Other benefits - Private medical care program, Multisport card
  • Hybrid role

    • LI-KK1 #LI-HYBRID

    Location :

    PL-Gdansk, Poland (Aleja Grunwaldzka)

    Time Type : Full time

    Job Category : Business Support

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    Customer Support • Gdańsk, Pomeranian, Poland