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Customer Support Specialist with Danish in the retail industry

Customer Support Specialist with Danish in the retail industry

ConcentrixSzczecin, zachodniopomorskie, Polska
30+ days ago
Job description
  • Deliver written customer support via email for the Danish market.
  • Investigate and resolve customer issues by reviewing past interactions and using internal tools.
  • Process manual refunds and address GDPR-related complaints with care and accuracy.
  • Ensure every customer interaction is professional, empathetic, and solution-focused.
  • Work with multiple systems efficiently while maintaining a high level of precision.
  • Fluent Danish (C1) and English (C1) – both written and spoken.
  • Excellent communication skills and the ability to clearly explain solutions.
  • Strong analytical and problem-solving mindset.
  • Patience, empathy, and emotional resilience.
  • Typing speed of 150+ keystrokes per minute and solid computer literacy.
  • Availability for full-time on-site work in Szczecin.
  • Employment based on a labor contract
  • Salary : 11 770 PLN gross per month
  • Engaging trainings
  • Benefit package : private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
  • Talent Development Program : a transparent career paths and promotions
  • CNX Academy : with mentoring program
  • CNX University : with unlimited online trainings available
  • Refer a friend : bonus for recommending a friend up to 4000pln
  • Amazing work culture : we celebrate cultural differences among us and have plenty of integration events onsite
  • Modern office in the heart of Szczecin center
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    Customer Support Specialist • Szczecin, zachodniopomorskie, Polska