Project Manager – CRM Implementation

Job Description

We are seeking an experienced Project Manager – CRM Implementation  to lead complex CRM transformation initiatives for our clients in the pharmaceutical and life sciences sectors. This is a high-impact role requiring a deep understanding of CRM systems (e.g., Salesforce, Veeva CRM), combined with proven project management expertise to deliver business-critical technology programs on time and within budget.

You will be responsible for end-to-end project leadership—from scoping and planning through execution and adoption—ensuring CRM solutions meet business objectives and drive customer engagement excellence.

Key Responsibilities

• Lead CRM implementation projects, including planning, resource allocation, risk management, and stakeholder communication.
• Engage with business and IT stakeholders to define project scope, objectives, and success criteria.
• Oversee system configuration, data migration, integration with other platforms, testing, training, and go-live activities.
• Develop and maintain detailed project plans, budgets, timelines, and status reports.
• Identify and proactively manage project risks, dependencies, and issues, ensuring timely resolution.
• Act as the primary point of contact for clients and vendors throughout the project lifecycle.
• Ensure change management and user adoption strategies are integrated into project delivery.
• Support the development of business cases, project governance structures, and stakeholder alignment.
• Contribute to proposals, project methodologies, and knowledge sharing on CRM best practices.

Qualifications

Scope, schedule, and budget management

Additional Information

WHY YOU SHOULD JOIN FUSION :

At Fusion, you’ll join a diverse team of talented professionals from around the world, united by a passion for delivering impactful digital transformation in the life sciences industry. You’ll be part of a flat-structured, collaborative organization where decisions are made efficiently, and your expertise directly shapes client outcomes.

You’ll work alongside experienced consultants on complex, meaningful projects that demand both precision and innovation. Our culture emphasizes continuous learning, open knowledge sharing, and cross-functional teamwork—empowering you to grow both professionally and personally.

Joining Fusion means becoming part of a company that :

WHAT WE OFFER - FUSION BENEFITS

We’ve designed our benefits to support your growth, well-being, and global mobility.

Flexibility & Balance

Growth & Development

Recognition & Reward

Global Mobility & Local Support

OUR SELECTION PROCESS :

Your time is valuable. That’s why our hiring process is clear, efficient, and focused on mutual fit :

Upload Your CV – Submit your application using the relevant button, depending on the job platform (approx. 3 minutes).

Wait for Profile Review – Our Talent Acquisition team will assess your CV and experience (approx. 2 weeks).

Join an Introductory Call – Our Talent Acquisition team will arrange a brief conversation (15–30 minutes via Teams or phone) to tell you more about Fusion, the role, and understand your expectations.

Attend a Technical Interview – Participate in a 30-minute session with one of our experts to discuss your skills and experience in more detail.

Participate in a Client Interview (if applicable) – For some roles, you may be invited to a client-facing discussion (30–60 minutes online).

Receive Final Feedback – We aim to share timely feedback and move forward quickly.

Fusion is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all.