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Project Manager – CRM Implementation

Project Manager – CRM Implementation

Fusion ConsultingWarsaw, Masovian Voivodeship, Poland
10 days ago
Job type
  • Remote
Job description

Job Description

We are seeking an experienced Project Manager – CRM Implementation  to lead complex CRM transformation initiatives for our clients in the pharmaceutical and life sciences sectors. This is a high-impact role requiring a deep understanding of CRM systems (e.g., Salesforce, Veeva CRM), combined with proven project management expertise to deliver business-critical technology programs on time and within budget.

You will be responsible for end-to-end project leadership—from scoping and planning through execution and adoption—ensuring CRM solutions meet business objectives and drive customer engagement excellence.

Key Responsibilities

  • Lead CRM implementation projects, including planning, resource allocation, risk management, and stakeholder communication.
  • Engage with business and IT stakeholders to define project scope, objectives, and success criteria.
  • Oversee system configuration, data migration, integration with other platforms, testing, training, and go-live activities.
  • Develop and maintain detailed project plans, budgets, timelines, and status reports.
  • Identify and proactively manage project risks, dependencies, and issues, ensuring timely resolution.
  • Act as the primary point of contact for clients and vendors throughout the project lifecycle.
  • Ensure change management and user adoption strategies are integrated into project delivery.
  • Support the development of business cases, project governance structures, and stakeholder alignment.
  • Contribute to proposals, project methodologies, and knowledge sharing on CRM best practices.

Qualifications

  • 4–10+ years of experience in project management roles, ideally within pharma / life sciences CRM implementations.
  • Proven track record of successfully delivering large-scale CRM projects (Salesforce, Veeva CRM, or similar).
  • Strong understanding of CRM business processes (sales, marketing, customer service) and data management considerations.
  • Excellent project management skills, including :

    • Scope, schedule, and budget management

  • Risk and issue management
  • Stakeholder communication and reporting
  • Resource planning and vendor management
  • Certification in Project Management (e.g., PMP, Prince2, Agile / Scrum) is highly desirable.
  • Strong analytical and problem-solving skills with the ability to translate complex requirements into clear action plans.
  • Exceptional communication, facilitation, and presentation skills.
  • Flexible, proactive mindset; comfortable navigating dynamic, cross-functional environments.
  • Fluent in English; additional language skills are an advantage.

    • Additional Information

    WHY YOU SHOULD JOIN FUSION :

    At Fusion, you’ll join a diverse team of talented professionals from around the world, united by a passion for delivering impactful digital transformation in the life sciences industry. You’ll be part of a flat-structured, collaborative organization where decisions are made efficiently, and your expertise directly shapes client outcomes.

    You’ll work alongside experienced consultants on complex, meaningful projects that demand both precision and innovation. Our culture emphasizes continuous learning, open knowledge sharing, and cross-functional teamwork—empowering you to grow both professionally and personally.

    Joining Fusion means becoming part of a company that :

  • Builds strong, trusted partnerships with clients , delivering tailored solutions that create real business value.
  • Drives delivery excellence , holding ourselves accountable for the quality and impact of every outcome.
  • Encourages entrepreneurial thinking , empowering you to take initiative, solve problems, and lead change.
  • Operates with a truly global mindset , where diverse perspectives, cultures, and collaboration fuel our success.

    • WHAT WE OFFER - FUSION BENEFITS

    We’ve designed our benefits to support your growth, well-being, and global mobility.

    Flexibility & Balance

  • Work from Anywhere : Enjoy up to 25 days per year of remote work from any global location.
  • Recharge Freely : Take the time you need with flexible time off—beyond standard holiday allowances.
  • Connect as a Team : Use your team’s integration budget to meet, collaborate, and bond.
  • Celebrate Your Birthday : Receive a special gift from Fusion on your birthday.

    • Growth & Development

  • Invest in Your Learning : Access CHF 1,500 annually for professional development.
  • Grow Your Skills : Join regular workshops and trainings to strengthen technical and soft skills.
  • Advance Continuously : Build the mindset, confidence, and capabilities to grow your career on your terms.
  • Shape an Inclusive Culture : Thrive in a workplace where your individuality is valued, and your voice drives meaningful change.

    • Recognition & Reward

  • Earn What You’re Worth : Receive a competitive salary and benefits package that reflects your impact.
  • Refer Talent : Get rewarded for recommending new hires through our referral program.
  • Stay Rewarded : Access loyalty-based benefits starting from your third year via the Unity Scheme.

    • Global Mobility & Local Support

  • Relocate with Ease : Receive financial assistance when moving for work.
  • Navigate Global Moves : Get help with visas, permits, and international assignments.
  • Benefit Locally : Enjoy perks tailored to your country of residence.
  • Collaborate Globally : Work in a diverse, inclusive culture where global teamwork drives success.

    • OUR SELECTION PROCESS :

    Your time is valuable. That’s why our hiring process is clear, efficient, and focused on mutual fit :

    Upload Your CV – Submit your application using the relevant button, depending on the job platform (approx. 3 minutes).

    Wait for Profile Review – Our Talent Acquisition team will assess your CV and experience (approx. 2 weeks).

    Join an Introductory Call – Our Talent Acquisition team will arrange a brief conversation (15–30 minutes via Teams or phone) to tell you more about Fusion, the role, and understand your expectations.

    Attend a Technical Interview – Participate in a 30-minute session with one of our experts to discuss your skills and experience in more detail.

    Participate in a Client Interview (if applicable) – For some roles, you may be invited to a client-facing discussion (30–60 minutes online).

    Receive Final Feedback – We aim to share timely feedback and move forward quickly.

    Fusion is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all.

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    Project Manager • Warsaw, Masovian Voivodeship, Poland