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Employee Request Senior Specialist
DanoneWARSAW, PL1 day ago
Job descriptionSolid understanding of ES and HR policies and processes Proficiency with Employee Services (ES) systems Service-oriented mindset Demonstrated ability to partner with business units and collaborate with different teams Strong interpersonal skills with the ability to communicate clearly and effectively Proficiency in English and local languages CI skills, including proses documentation. Capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail Employment contract with a stable and reputable company Bonus system to reward performance Hybrid work model – 3 days remote, 2 days from our office at Bobrowiecka 8 Career growth in a top-tier company – Forbes ranking leader and Friendly Workplace award winner AI Copilot implemented to support daily work Unlimited access to knowledge platforms like GetAbstract and LinkedIn Learning We promote development through regular feedback and internal recruitment opportunities Wellbeing initiatives – webinars, podcasts, massages, and more Workation – up to 30 days of remote work from anywhere in the EU Subsidies and loans available through the Company Social Benefits Fund (ZFŚS) Comprehensive benefits package – medical care (including private childbirth), insurance, Multisport, DAN discounts, and more Cafeteria platform for flexible benefits Welcome package for newborns with our products Referral program – rewards for successful recommendations Employee stock ownership plan
Short Intro and About the Job
Acting as the first line of support for all ES and HR-related inquiries. This position plays a key role in facilitating seamless communication across various department, enabling efficient resolution of issues and fostering a culture of self-service among employees and managers
- Serve as the first point of contact for ES and HR-related queries, expertly navigating a ticketing system to liaise with HR Administration, Payroll, HR Business Partners, Talent Acquisition, Talent Management, Learning, and other transversal departments
- Drive self-service capabilities for Danoners by co-creating a comprehensive knowledge base, aimed at equipping Danoners with the resources to address frequent questions and streamline their ES and HR experiences
- Efficiently resolve Tier 1 tickets, ensuring swift and accurate processing of employee data and queries, documenting all interactions and ensuring follow-through on escalated cases
- Develop trusted relationships with employees and managers, delivering services with professionalism and empathy
- Facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency
- Conduct training for new hires and managers on ES tools and processes, thereby improving team capability and service quality
- Embrace and champion continuous improvement by identifying process enhancements and best practices
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Senior Specialist • WARSAW, PL