Implementation Engineer II

Job purpose

The 3-GIS Implementation Engineer provides support for the implementation and configuration of the 3-GIS application suite, ESRI ArcGIS server, 3-GIS Mobile application software for both internal and external customers.

Duties and responsibilities

• Perform installation, configuration, and performance tuning services for 3-GIS Network Solution, Esri, web services, and database software on multiple server configurations and multiple architectures including cloud based solutions.
• Troubleshoot client issues with Windows Server, IIS, ESRI GIS software, 3-GIS solutions and user workflows.
• Provide technical support for clients including 3-GIS Network Solution end users and GIS analysis / administrators.
• Evaluate existing data and processes and develop action plans for migration to an enterprise GIS.
• Perform database schema changes to databases.
• Conduct customer needs assessments / requirements gathering workshops and document recommended solutions based on feedback from the customer and internal subject matter experts.
• Create scripts and models using ArcGIS Modelbuilder, Python scripting, and / or other process automation tools.
• Communicate with architects, project managers and developers to successfully develop and deploy optimal solutions.
• Train both end users and system administrators on the proper use and adoption of 3-GIS Network Solution utilizing best practices.
• Test new software functionality and bug fixes.
• Prepare and perform detailed 3-GIS product demonstrations.

Qualifications

Required Qualifications :

Preferred Qualifications :

Proven Values and Competencies :

Working conditions

This position operates in a professional office environment. This role requires routine use of standard office equipment such as computers, phones, and copiers. This role may require up to 25% travel, both domestically and internationally.

Physical requirements

The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This is a largely sedentary role.

Direct reports

This position is not a supervisory position.

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