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Knowledge Specialist

SterlingŁódź, Polska

30+ days ago

Job description

We are looking for a Knowledge Specialist to support our team in managing knowledge resources. Your responsibilities will include creating and updating documentation, process maps, and training materials, as well as improving operational decision-making. If you have experience in technical writing, knowledge management, and process optimization, we'd love to hear from you!

Offer

575zl NET remote work allowance per month
Medicover medical healthcare
Medicover sport benefit systems
A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
You’ll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

Responsibilities

Develop and Maintain Knowledge Resources : Create, update, and manage manuals, SOPs, and other documentation to ensure accuracy and accessibility.

Evaluate and Improve the Common Operational Picture (COP) : Assess and refine the COP to enhance operational decision-making and usability.

Identify Knowledge Management Needs : Conduct assessments to determine gaps and collaborate with departments to develop solutions.

Develop and Maintain Process Maps : Design and update workflows, ensuring efficiency and accuracy in documented procedures.

Update Training Materials : Create and revise training content to align with organizational updates and learning best practices.

Optimize the Knowledge Base : Regularly audit and enhance content structure for better accessibility and usability.

Facilitate Knowledge Sharing : Promote best practices, encourage collaboration, and act as a knowledge-sharing liaison across teams.

Technology and Tools Management : Evaluate and support the use of knowledge management systems and related software.

Ensure Quality Assurance : Review materials for consistency, clarity, and compliance with company standards.

Stay Informed on Industry Trends : Monitor advancements in knowledge management to implement best practices and innovations.

Requirements

C1 English proficiency.

Strong technical writing and research skills.

Experience in knowledge management and process documentation.

Proficiency in process mapping tools (e.g., Visio, Lucidchart).

Familiarity with CMS, LMS, or knowledge management tools.

Detail-oriented with strong problem-solving and communication skills.

Ability to work collaboratively in a dynamic environment.

Preferred Skills :

Basic graphic design (e.g., Adobe Illustrator, Canva).

Experience with data visualization tools (e.g., Tableau, Power BI).

Understanding of UX writing principles.

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