Customer Service Manager European Key Accounts

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

About the Role :

Manage and develop a portfolio of large, complex customer accounts, ensuring retention, growth, and profitability while driving customer satisfaction.

Lead strategic customer relationships and execute business strategies to promote revenue growth and optimize asset productivity across multiple industries.

Act as the primary liaison for key customers, fostering long-term partnerships through effective communication, negotiation, and the development of tailored solutions.

Key Responsibilities may include :

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

Who are we looking for?

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 17 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!

What do we offer :

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Asset Management, Business Strategies, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.