Customer Support Specialist

Reality Games is a fast-growing mobile game studio that uses real-world data to create innovative and addictive games. Our first hit, Landlord Real Estate Tycoon , has already attracted over 10 million players, and we’re aiming for 50 million in the next 18 months!

We’re also thrilled to announce the soft launch of our latest project -  Monopoly World , a groundbreaking geolocation-based game!

As our team continues to grow, we’re currently looking for a Junior Customer Support Specialist to join our Growth Team  - someone eager to develop their skills while managing a community of over 4 million players (and counting!).

It's a full-time, work-from-office position in the historical railway station building in Kraków.

Your responsibilities :

Resolving player issues

Managing Discord and engaging with the community

Supporting in-game events and LiveOps

Optimizing support processes

Join Reality Games and help us shape the future of mobile entertainment!

What we are looking for :

Interest in community-driven games

At least 1-year of previous customer service experience

Strong communication skills, B2+ English

Bachelor’s / Master’s degree (or in progress)

A team player with a positive, can-do attitude

OUR PERKS

Leader's support - Ask for help, give and get feedback, set up goals, and develop your skills

Knowledge sharing - Employee development is key for us!

Fast-paced career - Professional growth opportunities, supported by a performance review process

Devices - You will have the proper resources you need for your work

Beautiful office -  based in Krakow at the iconic building of the Railway Station located in the heart of the historic center of the city

Flexible hours - Whether you are an early bird or late owl - we get you covered

Growth budget - Let us know if you need any books or other materials that will help you grow

Team gatherings - Take part in events with pizza, games, and snacks with a good company

If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply.