Incident and Request Handling - Provide support to 1st line while acting as the key link between 1st and 3rd line, following a structured Shift Left strategy to enhance resolution efficiency.
Hybrid Environment - Work effectively in both Cloud (Entra, Azure technologies) and On-Premises environments (e.g., Exchange, Active Directory).
Email Security - Expertise in Microsoft Defender for Office 365, Mimecast, and email security frameworks. Strong knowledge of email authentication (SPF, DKIM, DMARC) and threat protection.
Global Settings - Manage tenant-specific settings that are applied globally across Stena.
User Profile Management - Handle user profile management tasks not integrated with the existing Stena IAM solution.
Policy Management - Oversee Group Policy Objects (GPO) and other relevant policies within the M365 environment.
License Administration - Support license administration and enablement of license groups.
Spam Management - Manage spam settings, whitelists, and blacklists while providing end-user support.
External Integration - Manage federation of workloads supporting organization-wide or user-specific federation and external content sharing.
Performance Monitoring - Continuously monitor the performance and usage of Microsoft 365 services. Identify and resolve potential issues to maintain optimal performance and user satisfaction.
Continuous Service Improvement - Identify areas for improvement within support processes and implement changes to enhance service delivery.
Documentation and Reporting - Maintain comprehensive documentation of the Microsoft 365 environment, including configurations, policies, and procedures.
Hybrid model🔹 Stable international company with recognizable brand
Administrator • Wrocław, PL