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Customer Support Specialist

Customer Support Specialist

ConcentrixPoland, Szczecin
30+ days ago
Job description

Description

We power the world’s best brands today and into the future.

Some call us a global technology and services company . But we’re so much more.

Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.

We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.

We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.

Customer Support Specialist

Miejsce pracy : Szczecin

Job description :

In our new project, we value the unique backgrounds, experiences, and perspectives. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. Even if you’re a close but not exactly match with the description, we hope you’ll still consider applying.

How you will make a difference :

  • Develop an in-depth knowledge of our client’s platform.
  • Provide high-quality product support for customers, partnering with them to effectively resolve their issues through email, chat, and phone.
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
  • Diagnose software issues and resolve escalated customer complaints engage using established processes.
  • Provide support & guidance on non-technical related questions (e.g : marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all customers.
  • Document troubleshooting and problem resolution steps.

Who You Are :

  • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
  • Passionate about creative problem solving for customers and end users.
  • Self-motivated, eager to learn and thrive in a collaborative environment.
  • Capable of adapting quickly to changing priorities
  • Experience with or able to quickly pick-up :
  • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

    • We offer :

  • Full-time employment contract or civil contract with flexible working hours – the choice is yours!
  • Dive into our comprehensive paid training program and emerge as a customer support legend!
  • Enjoy a rich social package that includes MyBenefit cafeteria, private medical care, and life insurance – because we care about you!
  • Embrace the freedom of work with no dress code – pajamas, anyone?
  • Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!

    • Location : Poland, Szczecin

    Language Requirements :

    Time Type :

    Full time

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    Customer Support Specialist • Poland, Szczecin