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Customer Care Junior Specialist with Italian

Capgemini PolskaKraków, małopolskie, Polska

2 days ago

Job description

Miejsce pracy : Kraków

Your responsibilities

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.

Our requirements

Advanced level of English and Italian, with excellent written and verbal communication, listening, and comprehension skills.

Strong communication and customer service skills.

Motivation to grow in an international contact center environment.

Practical knowledge of Excel and other Microsoft Office tools.

Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.

Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

What we offer

Well-being culture : medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Award-Winning Stability & Culture : Become part of an organization celebrated as "Top Employer Poland 2024" - in the audit our stable and supportive work environment scored 100%!

Benefits

sharing the costs of sports activities

private medical care

life insurance

no dress code

parking space for employees

extra social benefits

redeployment package

employee referral program

charity initiatives

access to courses e.g. Excel, VBA, RPA, Customer Care

unlimited access to Udemy Business

free chat / call with a therapist

Recruitment stages

Interview with the recruiter

Competency Tests / Language Verification

Video call with a manager

Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (General Data Protection Regulation).

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Customer Care Specialist • Kraków, małopolskie, Polska