Customer Service Agent with German (m / f / d)

Description

What you’ll be doing :

Supporting customer through different channels (inbound calls and messages)

Analysing and solving customer’s queries

Sharing information on administrative and technical requests (products, invoices, etc.)

Making changes to the system

Forwarding faults or calls to other departments

Skills you need to succeed :

German at min. C1 level

Customer oriented attitude

Excellent organizational and communication skills

Good knowledge of MS Office

Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

Offer for you :

Competitive salary (8500-9000 PLN gross) + monthly performance bonus

Hybrid work (3 days per week in office, rest remote)

Permanent contract

LuxMed medical healthcare

Generali group insurance

Multisport or MultiKafeteria benefit systems

A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

An extra day off for voluntary activities close to your heart

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

Opportunity to become one of the Internal Trainers

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that : 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at :

Location :

Krakow

Poland

Time Type : Contract Type :

Fixed Term (Fixed Term)