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IT Service Manager

IT Service Manager

HSBC Service Delivery (Polska) Sp. z o.o.Kraków, Lesser Poland, Poland
29 days ago
Job description

technologies-expected :

about-project :

  • We are looking for a dynamic individual with a strong background in IT Service Management. This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.

responsibilities :

  • Take ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers.
  • Align IT applications and underlying infrastructure with Future State Architecture.
  • Maintain IT services compliance with control standards by working closely with various internal and external teams.
  • Oversee and support internal changes reviews to guarantee readiness and adherence to best practices.
  • Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives.
  • Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities.
  • Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency.
  • Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities.
  • requirements-expected :

  • Over 5 years of experience as an IT Service Manager.
  • Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
  • Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams.
  • Comfortable with ambiguity, shifting priorities, and being outside of comfort zone.
  • Excellent communication skills.
  • Customer engagement and stakeholder management skills working in different time zones
  • Good Analytical and Problem-solving skills.
  • Good Technical Documentation skills.
  • offered :

  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN)
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking
  • benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • retirement pension plan
  • corporate library
  • no dress code
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave
  • In-office gym
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    It Manager • Kraków, Lesser Poland, Poland