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IT Service Manager
HSBC Service Delivery (Polska) Sp. z o.o.Kraków, Lesser Poland, Poland29 days ago
Job descriptionTake ownership of delivering end-to-end services that are safe, secure, resilient and available to our customers. Align IT applications and underlying infrastructure with Future State Architecture. Maintain IT services compliance with control standards by working closely with various internal and external teams. Oversee and support internal changes reviews to guarantee readiness and adherence to best practices. Lead incident recovery, ensure timely resolution of problem records, and support root cause analysis and improvement initiatives. Analyse service performance, drive improvement initiatives, and align reporting with organisational priorities. Act as Agile Lead, helping prioritize backlog items and increase overall team efficiency. Engage with customers by actively listening to feedback, analysing usage data, identifying unmet customer needs and improvement opportunities. Over 5 years of experience as an IT Service Manager. Knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment. Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams. Comfortable with ambiguity, shifting priorities, and being outside of comfort zone. Excellent communication skills. Customer engagement and stakeholder management skills working in different time zones Good Analytical and Problem-solving skills. Good Technical Documentation skills. Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym
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about-project :
- We are looking for a dynamic individual with a strong background in IT Service Management. This IT Service Manager role will be part of Service Manager Function and will be responsible for managing multiple Control-M Services that hosts Business Critical Services in HSBC.
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offered :
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It Manager • Kraków, Lesser Poland, Poland