ServiceNow Analyst

Sii Sp. z o.o.Szczecin, West Pomeranian, Poland

30+ days ago

Job description

about-project :

The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.
We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.

responsibilities :

Conducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutions

Translating user requirements into development specifications and supporting the development team as needed

Designing solutions that align with stakeholders' requirements

Creating and managing project and deliverable documentation

Establishing technical requirements for the delivery team, e.g., user stories, acceptance criteria

Supervising development progress and guiding customers through the UAT phase

Managing production deployments

Conducting necessary training for end-users on platform usability and implementing solutions

requirements-expected :

Minimum 3 years of experience with the ServiceNow platform

Previous experience as a Business Analyst

Ability to collaborate with both technology and business stakeholders daily

Strong problem-solving skills

Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices

Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases

Familiarity with Agile / Scrum methodologies

Experience in creating understandable flow charts according to BPMN guidelines

ServiceNow Certified System Administrator certification

Fluency in Polish and English required

Residing in Poland required

offered :

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022

Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

Comfortable workplace – class A offices or remote work

Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

Investment in your growth – meetups, webinars, training platform and technology blog – you choose

Fantastic atmosphere created by all Sii Power People

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Servicenow Analyst • Szczecin, West Pomeranian, Poland

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