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(Junior) Advisor Sales Accounting Support

(Junior) Advisor Sales Accounting Support

Lufthansa Group Business Services Sp. z o.o.Krakow
6 days ago
Job description

Tiger User Support - 1st level

TIGER is the first joint LH Group contract management tool, allowing harmonization and simplification of contracts for travel agencies and corporate customers.

1st level support helps customers with answering technical, reporting or contract build up questions :

  • First level support for requests concerning TIGER Tool (functions, reporting etc.)
  • Assignment of emails to existing incidents in the tracking tool
  • Capturing of new incidents and allocation to assigned groups within a tracking tool (TrackSpace)
  • Report analyses
  • Monitoring of Tiger Performance and reporting of the data to Product Management
  • Participation in the B2B Corporate Evolution project as manual testers ​
  • Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen

  • Analytic skills
  • Customer orientation
  • Problem solving orientation
  • Fluent English (written and spoken) (min B2)
  • Experience in Customer Service, Call Center would be an asset
  • Team player
  • Proactivity
  • Previous experience in Sales Accounting would be an asset
  • Knowledge of Corona Warehouse would be an asset
  • CV / Resume required
  • Must possess permit to work in Poland
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    Sales Support • Krakow