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(Junior) Advisor Sales Accounting Support

Lufthansa Group Business Services Sp. z o.o.Krakow

7 days ago

Job description

Tiger User Support - 1st level

TIGER is the first joint LH Group contract management tool, allowing harmonization and simplification of contracts for travel agencies and corporate customers.

1st level support helps customers with answering technical, reporting or contract build up questions :

First level support for requests concerning TIGER Tool (functions, reporting etc.)
Assignment of emails to existing incidents in the tracking tool
Capturing of new incidents and allocation to assigned groups within a tracking tool (TrackSpace)
Report analyses
Monitoring of Tiger Performance and reporting of the data to Product Management
Participation in the B2B Corporate Evolution project as manual testers
Perform all other duties assigned or delegated by supervisors

Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen

Analytic skills

Customer orientation

Problem solving orientation

Fluent English (written and spoken) (min B2)

Experience in Customer Service, Call Center would be an asset

Team player

Proactivity

Previous experience in Sales Accounting would be an asset

Knowledge of Corona Warehouse would be an asset

CV / Resume required

Must possess permit to work in Poland

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Sales Support • Krakow