Tiger User Support - 1st level
TIGER is the first joint LH Group contract management tool, allowing harmonization and simplification of contracts for travel agencies and corporate customers.
1st level support helps customers with answering technical, reporting or contract build up questions :
- First level support for requests concerning TIGER Tool (functions, reporting etc.)
- Assignment of emails to existing incidents in the tracking tool
- Capturing of new incidents and allocation to assigned groups within a tracking tool (TrackSpace)
- Report analyses
- Monitoring of Tiger Performance and reporting of the data to Product Management
- Participation in the B2B Corporate Evolution project as manual testers
- Perform all other duties assigned or delegated by supervisors
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen
Analytic skillsCustomer orientationProblem solving orientationFluent English (written and spoken) (min B2)Experience in Customer Service, Call Center would be an assetTeam playerProactivityPrevious experience in Sales Accounting would be an assetKnowledge of Corona Warehouse would be an assetCV / Resume requiredMust possess permit to work in Poland