OTC Collections and Disputes Analyst

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

As an OTC Collections and Disputes Analyst, you will be responsible formaintaininga given portfolio of customers by reducing the overdue open AR, reducing the unapplied cash on account, improving cash collection and cash flow results, and coordinating disputes resolution process.

You will be working hand in hand with our Sales departmentand Billing department in order to ensure that our customers get invoiced on time, ensure that disputes get resolved in a timely manner, and payments for AR balances are received withing expected payment frames.

Your Role Accountabilities…

Responsible for chasing outstanding debt from customers within established collections schedule (calls, e-mails)

Issue and monitor automatic and manual reminders to customers

Update account status records and collection efforts

Perform AR reconciliations, investigating and resolving unapplied payments

Support our CashApplication Team with obtaining missing remittance advice from customers

Escalate overdue accounts to relevant POC for support and further actionswhen collections efforts are exhausted

Report on collections activity and accounts receivables status

Resolve disputes within own area of responsibility according to the agreed timeframe and escalate to relevant departments for quick resolution

Provide support to our Billing Team to ensure customers get invoiced on time

Respond and resolve internal and external AR queries in defined timeframe

Build effective global working relationships with internal and external clients

Establish yourself as a knowledgeable, professional and reliable support for other functions (Local Sales and finance teams, GBS functions such as PTP, RTR, FP&A, Audit)

Maintain Desktop Procedure documentation up to date

Improve effectiveness of collection activities via continuous improvement mindset

Qualifications & Experience…

Fluent English(Nordic or Dutch language nice to have)

Bachelor’s degree in accounting, finance or related field is preferred

Minimum 2 years of experience in Accounts Receivables / Collections department

Comprehensive knowledge of the accounts receivable and dispute management processes

Excellent communication and interpersonal skills

Strong problem solving and analytical skills, high attention to details

Ability to prioritize activities in dynamic environments

Very good customer service skills and client-focus attitude

Great organizational and interpersonal skills

Working knowledge of Microsoft Office

Team player

What's in it for you?

Hybrid work model, flexible working hours

Free access to MAX

Benefit package : private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, recognition platform, employee referral program

Work-life balance initiatives : wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives

Training & development : sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts

CSR activities : volunteering, eco & social initiatives

Parking space available for booking

LI-Hybrid

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.