Oracle Application Support Analyst I

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf :

The Oracle Application Support Analyst I is responsible for providing first-level support for Oracle-based ERP and EPM systems, including troubleshooting access issues, resolving data discrepancies, monitoring system performance, and performing routine administrative tasks. This role ensures smooth daily operations by addressing user-reported issues, performing system checks, and escalating more complex problems to higher-level analysts or technical teams. The ideal candidate is detail-oriented, a strong communicator, and eager to grow in Oracle systems support within a collaborative and fast-paced environment.

This role is offered as hybrid. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland. #LI-Hybrid

What you can expect to do in this role :

• Provide Tier 1 support for Oracle ERP and EPM systems, responding to user requests, troubleshooting access or data issues, and logging tickets using the internal ticketing system.
• Monitor system health, alerts, and error logs; perform routine checks and escalate anomalies to Level 2 or Level 3 teams. (Work out of Jira Support Queue)
• Assist users with navigation, basic functionality, and troubleshooting for Oracle ERP and EPM (e.g., Financials, EDM).
• Document and maintain standard operating procedures (SOPs), support runbooks, and resolution playbooks for recurring issues.
• Participate in Oracle release and patch management activities by assisting with smoke testing and validating key functions post-deployment.
• Log and track tickets related to application performance, access issues, and bug reports, escalating issues as needed.
• Communicate effectively with business users and technical teams to ensure timely updates and resolution of issues.
• Maintain a basic understanding of Oracle ERP modules and terminology to support cross-functional teams effectively.
• Provide support coverage during off-hours or weekends as needed for system maintenance or critical issues.
• Ability to successfully manage change and navigate positively in a fast-paced environment, prioritizing and managing multiple complex projects simultaneously.
• Be available outside normal business hours tasks for emergencies or tasks that need to be completed outside standard hours.

What we are looking for :

Why Jamf?

What it means to be a Jamf?

We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple : hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us