Talent.com
This job offer is not available in your country.
Operations Expert, MySecuritas application

Operations Expert, MySecuritas application

SecuritasWarszawa, Poland
21 days ago
Job description

SECURITAS GROUP

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 341 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

Build a career that you can be proud of.

At  Securitas Intelligent Services (SIS)  we strongly believe that our coworkers make the difference. You will be in contact with 30'000+ internal users of our systems (working across services) which gives you the opportunity to learn and develop new skills, as well as putting a smile on the faces of coworkers around the globe.

As a Operations Expert You will collaborate with our International team and take responsibility for resolving incidents and requests, ensuring high user satisfaction and service continuity. You will monitor Grafana dashboards, troubleshoot application errors, perform SQL queries, and collaborate with product teams to drive service improvements. Your role will involve strong communication with business, IT, and service provider stakeholders.

Key responsibilities :

  • Take responsibility for service requests and incident resolution and distribute incidents to correct instance
  • Communicate and collaborate with business, IT and service provider stakeholder to ensure high user satisfaction
  • Understand the functional needs and technical constraints of the service consumers / client
  • Provide technical and functional expertise in related projects
  • Support in service description and technical specification related to the service
  • Support the demand for Service related items in the service catalogs
  • Monitor and report operational performance, analyze flows and define root cause of issues and incidents and drive resolution
  • Work actively to improve team performance and collaboration
  • Work with Service Health Monitoring
  • Ensure SLA / OLA service fulfillment
  • Knowledge transfer to Support teams, including service support and methodology documentations

Examples of day to day tasks :

  • Monitoring : Grafana dashboards
  • Datapump or ingestion APIs are working well by looking into the services monitoring
  • Troubleshooting application errors, by checking dev console, and tracking faulty requests
  • Help the super users with the issues / questions
  • Perform SQL queries and Cosmos DB queries for investigation
  • Onboarding of countries
  • Adding super users
  • Investigate for missing vertexes / edges in dbs
  • Collaborate with source application teams, including teams that provides data for MySecuritas (GGP, DCP, TT Support, GRS Support)
  • Collaborate with the product teams and create defects in JIRA in different projects
  • Knowledge sharing
  • We're looking for open minded individual, motivated by constant development with pragmatic problem-solving approach.

    Requirements :

  • At least 1-year experience from cloud native environments, preferably Azure
  • Minimum 2 years experience from Support and Operations
  • Basic experience from cloud based micro services (understand what the services are responsible for)
  • Experience from Support and Operations of End User applications on web, Android and iOs
  • Experience from working with service support
  • Experience from working with services in rapid development in a DevOps or similar setup
  • Basic knowledge in REST API, GraphQL API, Neo4J and Grafana
  • Basic experience from Azure resources.
  • Fluent in English
  • Experience from working with large suppliers in a global environment is a plus
  • Experience from Service Delivery and ITSM process management is a plus
  • Strong verbal and written communication
  • Ability to identify improvements
  • What we offer

    At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

  • Friendly work atmosphere
  • Stable working conditions
  • Sports card
  • Medical insurance
  • If it all sounds good to you, don’t hesitate to apply!

    Create a job alert for this search

    Application • Warszawa, Poland

    Related jobs
    • Promoted
    SAP BASIS & Cross Application Specialist | Managed Services Operations

    SAP BASIS & Cross Application Specialist | Managed Services Operations

    PwCWarszawa, Masovian, Poland
    Support authorization management activities, including configuring user roles and profiles to ensure secure and compliant SAP environments. Develop and enforce security policies, regularly updating ...Show moreLast updated: 6 days ago
    Application Engineer

    Application Engineer

    Xylem Water Solutions LtdWarszawa, mazowieckie, Polska
    Przeprowadzanie analiz technicznych i doborów urządzeń wykorzystywanych w procesach oczyszczania ścieków – transport, mieszanie i napowietrzanie ścieków. Przygotowywanie ofert na podstawie wcześniej...Show moreLast updated: 20 days ago
    PLM Application Administrator

    PLM Application Administrator

    Robert Bosch Sp. z o.o.Warszawa, Masovian, Poland
    We are currently seeking a skilled and experienced Application Administrator to join our team and manage the Siemens Teamcenter application. As an Application Administrator, you will be responsible ...Show moreLast updated: 30+ days ago
    Application Developer (Remote)

    Application Developer (Remote)

    ITFSCentrum, Warszawa
    Miejsce pracy : praca w 100% zdalna.Stawka : 130-150 zł / h netto + VAT.Proces rekrutacyjny : krótka rozmowa z ITFS (ok.Przejrzyste warunki współpracy w firmie o pewnej i stabilnej pozycji rynkowej.Możl...Show moreLast updated: 6 days ago
    Application Support Specialist

    Application Support Specialist

    dbschenkerWarszawa, Masovian, Poland
    Maintains application support processes and checks that all requests for support are dealt with procedures .Uses application management software and tools to investigate issues, collect performance...Show moreLast updated: 18 days ago
    Application Security Engineer

    Application Security Engineer

    PRETIUS SOFTWARE SP. Z O.O.Warszawa, mazowieckie, Polska
    The project focuses on implementing and maintaining application security tools and processes, with a strong emphasis on vulnerability analysis, tool optimization, and supporting engineering teams i...Show moreLast updated: 4 days ago
    Recycler Optimization Expert - ATM Operations

    Recycler Optimization Expert - ATM Operations

    Euronet – EFT SegmentWarsaw, Masovian Voivodeship, PL
    Quick Apply
    The Recycler Optimization Expert focuses on improving the performance and efficiency of our Recycler networks.This role involves analyzing service orders data, identifying trends, and addressing th...Show moreLast updated: 30+ days ago
    Cash Application Specialist

    Cash Application Specialist

    Marsh & McLennan Companies, Inc.Warsaw, Poland
    MMC is seeking candidates for the following position based in the Warsaw office : .Cash Application Specialist (AR).Be a part of a regional accounting operation team. Elevate your accounting processin...Show moreLast updated: 18 days ago
    AI Application Engineer

    AI Application Engineer

    Advanced Micro Devices, IncWarsaw, Poland
    WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that ...Show moreLast updated: 13 days ago
    Application Manager

    Application Manager

    SIXWarsaw, PL
    Windows Server Management : Oversee the full lifecycle of Windows Servers including installation, patching, updates, and decommissioning. On-Premise & SaaS Systems Administration : Manage the health a...Show moreLast updated: 30+ days ago
    Field Application Engineer

    Field Application Engineer

    Bacteromic Sp. z o.o.Warszawa, mazowieckie, Polska
    Provide technical and application support during system implementation at customer sites (laboratories, hospitals, scientific institutes). Install, configure, and update both hardware and software c...Show moreLast updated: 24 days ago
    Application Developer

    Application Developer

    ITDS Polska Sp. z o.o.Warszawa, mazowieckie, Polska
    As an Application Developer, you will work for our Client - one of the most innovative payment processing companies in the world. The successful candidate will, in collaboration with a multidiscipli...Show moreLast updated: 24 days ago
    General Application

    General Application

    EssityWarsaw
    Looking for a new job? There are no current vacancies advertised at Essity that match your profile and interests?.Please click on the General Applications requisition to submit your CV and we will ...Show moreLast updated: 18 days ago
    Settlement Expert - Finance Operations

    Settlement Expert - Finance Operations

    Planet paymentWarsaw, Poland
    Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, softwar...Show moreLast updated: 14 days ago
    -Open Application - Warsaw.

    -Open Application - Warsaw.

    Games Jobs DirectWarsaw, Poland
    Thank you for expressing interest in joining Larian Studios.As you have come to this page we're guessing you didn't see any open roles that fits your skillset or needs at this time.Larian will acce...Show moreLast updated: 30+ days ago
    • Promoted
    Application Integrator (Azure)

    Application Integrator (Azure)

    GOLDENORE ITC sp. z o.o.Warszawa, mazowieckie, Polska
    Dołącz do zespołu realizującego międzynarodowy projekt integracyjny dla uznanego producenta dóbr konsumenckich.Tworzymy warstwę integracyjną w chmurze Microsoft Azure, łączącą systemy regionalne z ...Show moreLast updated: 8 days ago
    Wealth Regulatory Reporting Operations Expert - VP

    Wealth Regulatory Reporting Operations Expert - VP

    11101 Citibank Europe plc PolandWarsaw Poland
    The Wealth Regulatory Reporting Operations Vice President is an individual contributor’s role who is responsible for ensuring complete, accurate and timely regulatory reporting submissions, includi...Show moreLast updated: 4 days ago
    Application Development Engineer

    Application Development Engineer

    kempuriWarszawa, Polska
    Application development & administration,.Making the environment secure and reliable.Availability for on-call support 24 / 7 as needed, to ensure continuous operational support.SQL code optimizat...Show moreLast updated: 30+ days ago