Multi-Site General Manager – ibis Styles Krakow Centrum & Mercure Katowice Centrum

Job Description

We are seeking a dynamic and strategic Multi-Site General Manager to lead two unique properties in Southern Poland : ibis Styles Krakow Centrum and Mercure Katowice Centrum . As the face of both brands, you will embody their values and ensure the delivery of outstanding guest experiences while driving strong commercial results.

In this key leadership role, you will provide strategic direction, foster high-performing teams, and maintain strong visibility in both the local markets and within Accor’s network. Your ability to build strong relationships, lead with purpose, and drive performance will be critical to your success across both properties.

Your Responsibilities

Provide strategic leadership and day-to-day operational oversight across both hotels.

Drive top-line performance, profitability, and sustainable growth while achieving key business KPIs.

Lead, motivate, and develop engaged teams at each hotel, fostering a culture of collaboration and excellence.

Oversee all aspects of operations to ensure compliance with brand standards, legal requirements, and operational policies.

Champion guest satisfaction and service excellence to consistently exceed expectations.

Maintain high visibility with guests, employees, owners, and community stakeholders.

Attract and retain top talent through active involvement in the recruitment and development process.

Promote the brand identities of both properties and ensure consistent brand execution.

Build strong relationships with local partners, institutions, and business communities in Krakow and Katowice.

Represent Accor and each hotel with pride, embodying the values of innovation, sustainability, and hospitality.

Qualifications

Proven experience in a leadership role within branded, managed hotel environments—multi-property experience is a plus.

Commercially savvy with a solid track record of driving business performance and revenue growth.

A strategic thinker with creative problem-solving skills and excellent communication abilities.

Strong relationship builder who can inspire and lead diverse teams.

Fluency in both Polish and English is mandatory

Passionate about hospitality, sustainability, and delivering memorable guest experiences.

Additional Information

ibis Styles Krakow Centrum

A vibrant 3-star hotel with 259 rooms, located in the heart of Krakow. With a design that blends history and modernity, it’s an ideal spot for leisure and business travelers. The hotel offers a warm, energizing atmosphere perfect for both work and relaxation.

Mercure Katowice Centrum

A modern, eco-conscious 4-star hotel with 268 rooms, located next to major transport hubs. Known for its iconic green wall and sustainable design, it’s a preferred destination for travelers attending events at Spodek, NOSPR, or the Congress Center. The hotel features conference facilities, a fitness center, and the Winestone restaurant.