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Order to Bill Analyst with German

Order to Bill Analyst with German

Accenture OperationsGdańsk, pomorskie, Polska
13 days ago
Job description

Order to Bill Analyst with German

Miejsce pracy : Gdańsk

Your responsibilities

  • Customer Interaction and Collections - Handle inbound and outbound communication with customers regarding overdue accounts according collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
  • Order and Dispute Management - Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders; resolve commercial and financial disputes related to the O2B and collections processes.
  • Problem Solving and Case Resolution : Analyze and resolve medium-complexity or non-standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure.
  • Account Monitoring and Controls : Conduct customer reconciliations, coordinate with AR Management for value adjustments and write-offs, and perform B2C and O2B controls as per internal procedures and country-specific documentation.
  • Collaboration and Performance : Work closely with local / client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation.

Our requirements

  • Min 1 year of experience in Order to Cash area.
  • Familiarity with Microsoft Office tools.
  • Ideally fluent English skills both in spoken and written form, plus minimum C1 degree of competence in German.
  • Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
  • A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.

    • Optional

  • Experience in transformation, automatization, implementing AI solutions.
  • A degree in finance or a related field.
  • Knowledge of SAP.

    • What we offer

  • Flexible working mode : (Hybrid / rare office visits / remote).
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
  • Employee Assistance Program - legal, financial, and psychological consultations.
  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
  • Paid employee referral program.
  • Private medical care, life insurance.
  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • integration events
  • no dress code
  • coffee / tea
  • leisure zone
  • extra social benefits
  • shopping coupons
  • sharing the costs of tourist services
  • sharing the costs of tickets to the movies, theater
  • employee referral program
  • charity initiatives

    • Recruitment stages

  • Online application
  • Phone interview
  • Online tests (optional step)
  • Interview with your future Team Leader and Recruiter
  • Welcome to Accenture!

    • Additional benefits for you :

  • Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
  • Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

    • The agile team

    You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.

  • The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
  • Collaboration : The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
  • Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients

    • Accenture Operations

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

    Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

    When applying please enclose the below statement : "I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018, on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntarily. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”

    Check out all our job vacancies at our website : www.accenture.pl / operationswarsaw Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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    Order Analyst German • Gdańsk, pomorskie, Polska