Laboratory Informatics Specialist

Job Description Summary

As Healthcare Informatics Specialist you will report to the Laboratory Informatics Area Manager and be responsible for field service delivery, delivering technical support and preventative maintenance on BD informatics platforms and systems within your assigned region to guarantee customer satisfaction through outstanding service and mastery of reported incidents and requests. Demonstrate continuous learning by attending ongoing technical training to become proficient on relevant platforms in your region.

Responsibilities

• Execute service strategies to assure high quality service and support for new and existing product platforms.
• Implement and deliver service critical metrics and deliverables.
• Ensure high quality service for the IDS business.
• Exemplify service excellence, industry leadership and leverage service innovation to unleash customer and business success.
• Help develop and implement the strategy, prioritization and local geographic strategy deployment processes to enable IDS strategic and annual operating plans in the region.
• Establish and nurture deep relationships with IDS peers and Country Sales Leads, ensuring strategic, commercial and operational alignments to local targets.
• Provide timely, effective and profitable delivery of all in-scope product services to end‑user customers for IDS through local Technical Service organizations.
• Proactively contribute to the development and delivery of new / different service models to meet emerging customers’ needs and enhance efficiencies.
• Support the launch and adoption of new technologies and portfolio innovations with particular focus on informatics solutions.
• Support end‑to‑end account management and customer partnership to deliver high levels of customer satisfaction for IDS products and services.
• Serve as a role model and mentor by demonstrating BD values.
• Effectively collaborate with local and European marketing, sales, customer service, quality and Life Sciences partners to meet strategic objectives.
• Represent Technical Service Europe at local IDS meetings and incorporate business strategy into local service.
• Participate in local sales and marketing meetings to ensure service components are fully anticipated and understood.

Qualifications

Additional Advantages

Company

BD, one of the largest global medical technology companies, is committed to creating an exceptional working environment and is proud to be a Top Employer 2025 in Poland. We prioritize on‑site collaboration and require a minimum of 4 days of in‑office presence per week, with flexibility for remote or field‑based arrangements.

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.

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