Technical Support - Customer Service Specialist with German

Technical Support - Customer Service Specialist with German

Technical Support - Customer Service Specialist with German

Req ID# : 400629

Warsaw, Poland, PL, Foundever

Job Description :

Join our team at Foundever! 🚀

Technical Support Customer Service Specialist with German 🌟

Location : Warsaw, on-site

Your daily tasks :

Providing the highest level of customer service (E-mail / Phone);

Tracking calls in systems, managing escalations by logging and tracking cases in systems;

Performing log analysis : indexing, pattern recognition, correlation analysis, etc.;

Securing and deepening client retention, contributing to an excellent customer support and recognizing / promoting suitable products and services;

Encompassing 2 levels of technical support :

• Advanced advice which involves addressing complex network issues requiring programming and database administration;
• Technical advice including configuring software and servers.

Answering incoming calls and meeting targets set by the customer and management;

Following company policies and procedures, ensuring quality;

Performing daily tasks in an efficient and timely manner.

Advantages will be :

Ability to prioritize and plan;

Independence AND ability to work with minimal supervision;

Ability to solve problems;

Attention to detail;

Sales skills;

Soft skills.

Working conditions :

Type of contract you choose yourself (freelance contract for students or employment contract);

Basic salary + bonuses;

Working hours : 9 : 00 AM – 5 : 00 PM, Monday - Friday (8 hours a day);

On-site work in our new office in Warsaw

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

Professional development through training and cross-location cooperation at the international level.

Company Overview :

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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