Technical Support - Customer Service Specialist with German
Technical Support - Customer Service Specialist with German
Req ID# : 400629
Warsaw, Poland, PL, Foundever
Job Description :
Join our team at Foundever! š
Technical Support Customer Service Specialist with German š
Location : Warsaw, on-site
Your daily tasks :
Providing the highest level of customer service (E-mail / Phone);
Tracking calls in systems, managing escalations by logging and tracking cases in systems;
Performing log analysis : indexing, pattern recognition, correlation analysis, etc.;
Securing and deepening client retention, contributing to an excellent customer support and recognizing / promoting suitable products and services;
Encompassing 2 levels of technical support :
Answering incoming calls and meeting targets set by the customer and management;
Following company policies and procedures, ensuring quality;
Performing daily tasks in an efficient and timely manner.
Advantages will be :
Ability to prioritize and plan;
Independence AND ability to work with minimal supervision;
Ability to solve problems;
Attention to detail;
Sales skills;
Soft skills.
Working conditions :
Type of contract you choose yourself (freelance contract for students or employment contract);
Basic salary + bonuses;
Working hours : 9 : 00 AM ā 5 : 00 PM, Monday - Friday (8 hours a day);
On-site work in our new office in Warsaw
What else should you know?
Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);
We offer private Medicover insurance;
Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
Professional development through training and cross-location cooperation at the international level.
Company Overview :
Foundever⢠is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, weāre the team behind the best experiences for +750 of the worldās leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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Technical Support Specialist ⢠Warsaw, Poland, PL, Foundever