Customer Service Representative

The Offer

• Medical Allowance
• Internet Allowance
• Birthday Gift
• Anniversary Gift
• Incentives
• Various Leave Benefits (Vacation, Sick, Maternity, Bereavement, and Paternity Leave)
• Yearly Bonus
• Permanent Work-From-Home Setup

The Job

Handle inbound and outbound phone calls professionally.

Respond promptly and accurately to customer inquiries and complaints, ensuring customer satisfaction within the given time frame.

Research and utilize available resources to provide accurate, valid, and complete information using the appropriate tools / methods.

Resolve tickets related to technical requests and troubleshoot issues to maintain productivity and efficiency.

Tools to be Used :

Dialpad

MantisHub

Zendesk

RingCentral

The Profile

Must speak German and English

Open to applicants with or without experience (experience in an eCommerce account is a plus).

Strong problem-solving and troubleshooting skills.

Must have a complete work-from-home setup.

A stable internet connection with at least 20 Mbps speed.

Patient, detail-oriented, and responsible in handling customer interactions.

Excellent phone communication, active listening, and interpersonal skills.

Ability to adapt to different customer personalities and situations.

Strong communication and presentation skills.

Ability to multitask, prioritize tasks, and manage time effectively.

The Employer

Our client provides multilingual after-sales support, product repair, spare parts warehousing, and service management tools for cross-border e-commerce sellers.