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HSBCJP00052510 (Cybersecurity) IT Support Analyst

Antal Sp. z o.o.Kraków, Polska

30+ days ago

Job description

IT Support

Location : Kraków (6 days per month in the office)

Form of employment : B2B (150 PLN / hour - 180 PLN / hour)

Role Purpose

Are you a problem solver with a knack for technology and a passion for customer service? We are seeking a dynamic IT Support Analyst to join our helpdesk team.

This role is part of a diverse team of cybersecurity scientists, data and analytics professionals, and engineers. The mission is to harness the power of data, analytics, and AI / ML to advance cybersecurity capabilities.

As an IT Support Analyst, you will work within the Operations Team, supporting a cloud-based data lake and analytics platform. Your responsibilities will include service management, user and identity management, production support, and security operations. This hands-on technical operations role requires knowledge of Azure cloud, identity and access management, and Power BI.

The ideal candidate will be focused on delivering responsive and effective customer service, with a solid understanding of Azure Cloud and Power BI fundamentals, and a willingness to learn new tools and technologies.

Principal Accountabilities :

Managing access and support requests, including ticket management using Kanban.
Automating access provisioning and support processes.
Triaging incidents, understanding the proximate cause, and routing to the appropriate team for resolution.
Creating and maintaining documentation for users and support teams, including incident response playbooks and standard operating procedures.

Required Skills

The successful candidate will be a proactive problem solver with expertise in the following areas :

Platform Operations & Support

Empathetic customer and stakeholder management.

Ability to manage incidents and requests through to resolution.

Capability to follow and improve support processes, workflows, and playbooks.

Technology Stack

Administration of Azure Entra ID and PIM.

Management of Power BI apps, workspaces, and user access.

Cloud monitoring and security management using Azure Sentinel and Log Analytics.

Experience with endpoint and application management using Intune is a plus.

Governance and Committee Memberships

Participation in program boards, daily / weekly management reporting, and governance meetings.

Leadership & Teamwork

Support the development of the Cybersecurity Science & Analytics Team, making decisions that align with organizational values and long-term goals.

Build strong relationships to facilitate collaboration across teams and regions.

Promote open communication and encourage teamwork, fostering trust and mutual understanding.

If you’re eager to leverage your technical skills and customer service aptitude to support a cutting-edge platform, we’d love to hear from you!

Sprawdź inne ciekawe oferty pracy na : https : / / antal.pl / dla-kandydata

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It Analyst • Kraków, Polska