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SAP Support Engineer (L1,L2)
LeverXPoland19 days ago
Job descriptionServiceNow : monitor arrived cases from the customers and direct them according to a component / team. To create cases for the customers and inform them about issues. Daily monitoring for failures, retries, and escalations of messages; monitor application availability. Checking the customers’ tenants in order to identify the cause of an issue, monitor the messages’ status and details. Investigate the issues, fix them, provide update to the customers via ServiceNow cases. Communication with developers regarding the issue and their investigation. Responsible for internal documentation and reports.
LeverX is looking for SAP Support Engineer (L1,L2). Don't miss this exciting opportunity to gain experience working with a global IT partner.
REQUIREMENTS
- Knowledge and experience with SAP infrastructure & solutions
- Knowledge and experience of ServiceNow functionality (or any other similar service)
- Ability to communicate effectively with customers
- Multitasking
- Ability and willingness to explore and learn about new modules in the SAP environment
- High personal responsibility
RESPONSIBILITIES
SAP Support Engineer (L1,L2)
Area
Location
Bulgaria, Lithuania, Poland
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Support Engineer • Poland