Delivery, Lead Specialist

Are you passionate about modern workplace technologies and eager to make an impact in a global M365 enterprise environment? Join Arla’s IT organization in Gdańsk and take a leading role in ensuring reliable, secure, and efficient delivery of Microsoft 365 services to thousands of users worldwide. We’re looking for a Delivery Lead for the M365 area in Gdańsk, Poland. In this role, you will be responsible for coordinating project and operations deliveries within Arla’s global Microsoft 365 environment. You’ll collaborate across IT — from architects and security experts to adoption specialists, developers, engineers and vendors — ensuring that every delivery in the M365 area runs seamlessly and delivers value to Arla’s global users. You’ll play a key role in planning, coordinating, and facilitating deliveries across Teams, SharePoint, Exchange Online, OneDrive, and related collaboration technologies that connect our global workforce. You will act as the bridge between business needs, IT operations, and delivery execution — ensuring that the M365 area delivers measurable value to Arla. Your focus will be on coordination, service quality, and proactive improvement of collaboration tools used daily by thousands of colleagues. Coordinate and facilitate project scope, backlog, milestones but also service deliveries within the M365 area Manage delivery plans, resource allocation, and vendor contributions in collaboration with the Head of Product. Monitor SLA, KPI, and cost performance to secure delivery excellence. Collaborate with Delivery Partners, Architects, and technical specialists to improve reliability and user satisfaction. Support adoption and usage of M365 tools across Arla through structured delivery and stakeholder engagement. Apply fit-for-purpose delivery methodologies (Agile, Kanban, DevOps) for efficient execution. You are a structured, proactive professional who thrives in coordination and delivery roles. You understand both technology and people — and you can translate complex requirements into actionable delivery plans. Proven experience in IT project delivery coordination or service management, ideally in a large enterprise environment. Strong knowledge of Microsoft 365 technologies such as Teams, SharePoint Online, Exchange Online, OneDrive, and correlated. Understanding ITIL, SLA / KPI frameworks, and vendor management principles. Familiarity with Agile or DevOps delivery models. Excellent stakeholder and communication skills in English. Structured onboarding and training with industry experts. Flexible working hours and hybrid work options. Employee Assistance Program (legal, psychological, health, and financial). Home office kit (monitor, laptop, keyboard, mouse, headset, webcam). Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future. Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about.