Availability Manager with German

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR TASKS

• Manage and monitor the availability of IT services to ensure they meet agreed targets.
• Coordinate with various teams to ensure that availability issues are resolved promptly and effectively.
• Ensure that all availability-related incidents and problems are logged, prioritized, and resolved within agreed timescales.
• Escalate any issues that may impact the availability of services.
• Ensure all availability management activities comply with internal controls and customer / regulatory requirements.
• Organize and chair Availability Management meetings, ensuring that agendas and papers are issued to participants in good time.
• Review, monitor, and communicate the progress and final outcome of availability-related incidents and problems to all relevant parties.
• Ensure that back-out plans are in place and have been considered within the overall implementation plan to minimize impact to service availability.
• Ensure that full approval is granted prior to implementing changes that affect availability.
• Ensure availability-related documentation is completed and updated.
• Utilize global processes for Availability Management.
• Liaise with all parties to ensure that information and approvals for availability-related incidents and problems are communicated and understood by all stakeholders.
• Allocate appropriate priority to availability-related incidents and problems in collaboration with the requester to ensure appropriate scheduling.
• Reject impractical availability-related requests.
• Create and distribute daily, weekly, and ad-hoc reports.
• Minimize disruption to customer environments due to availability-related incidents and problems.
• Keep costs of availability management activities down.
• Establish credibility with the client, delivery teams, and third-party suppliers.
• Understand the client's business and the impact of availability-related incidents and problems on their environment.
• Have knowledge of customer's contractual requirements.
• Prioritize own work to meet internal / external deadlines.
• Identify and resolve problems effectively.

YOUR PROFILE

NICE TO HAVE

WHAT YOU'LL LOVE ABOUT WORKING HERE

: medical care with Medicover, private life insurance, and Multisport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.

with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

thanks to our performance management tool GetSuccess supported by a transparent performance management policy.