Technical Support Specialist (with English).

Company Description

Techland is one of the biggest and best-known Polish game developers with studios in Wroclaw and Warsaw. For over 30 years, we've carried a tradition of providing gamers with unforgettable experiences. We're an international team of over 400 highly-skilled professionals driven by a passion for gaming, always striving for the best quality.

We're fueled by the support of our global community built on the foundation of successful AAA franchises such as Call of Juarez, Dead Island, or Dying Light. The gamers' trust in our games has resulted in our newest project, Dying Light 2 Stay Human, selling more than 5 million copies across all platforms within the first month after release.

On top of continuously growing the world of Dying Light through a robust post-launch support plan for Dying Light 2 Stay Human, we're also working on an unannounced AAA Open World Action RPG set in a brand new fantasy universe; our biggest project to date.

Techland's mission strictly determines every aspect of our work: we want to create unforgettable experiences.

Job Description

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  Providing technical support (e-mail support) to users of Techland software;
  
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  Actively seeking solutions to reported problems in cooperation with other departments of the company;
  
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  Documenting and reporting issues to relevant teams/departments in the company.
  
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  You will work from Monday - Friday in standard business hours (no shifts!).
  

Qualifications

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  Very good command of the English language (B2 level or higher);
  
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  Knowledge of the video game industry - you're an active player;
  
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  Min. secondary education (IT or related);
  
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  Good knowledge of Windows operating systems;
  
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  Knowledge of how to operate Playstation, Xbox and Nintendo consoles;
  
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  Knowledge of digital game distribution platforms, with particular emphasis on Steam;
  
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  Highly developed communication skills.
  

Nice to have:

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  Experience in customer service;
  
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  Knowledge of ticket handling systems/platforms;
  
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  Knowledge of an additional foreign language;
  
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  Being comfortable with social media platforms (Steam reviews, Reddit, etc.).
  

Additional Information

• A wide array of benefits: private medical care, life insurance, pro-health campaigns, psychological support, gifts for different occasions,
• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner,
• A constant stream of company newsletters, PR & project updates so you will always be in the know,
• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes,
• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Wrocław/Warsaw office).