Assistant Product Manager - T&E (SAP Concur)

The opportunity

We are seeking an SAP Time and Expense / Concur Assistant Product Manager that is a highly skilled role with SAP / ERP functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in Big 4 Financial Controlling Management.

In this role you will support critical elements of the global operational stability of the SAP Time and Expense / Concur product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery / deployment of FI Controlling enhancements, configurations and product releases. Candidate must be a self-starter with global FI / SAP technical and business process experience.

This role will report to the Assistant Director, Time and Expense / Concur Product Manager.

Your key responsibilities

Understand and support documentation of business processes, workflows, and requirements to ensure Time and Expense / Concur components align with organizational goals and operational needs.

Develop detailed functional specifications for Time and Expense / Concur components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.

Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.

Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff

Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across Time and Expense / Concur product suite

Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.

Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.

Monitor impacts to other processes and products that may stem from changes they promote across the SAP Time and Expense / Concur product suite

Team with other Technical teams and business stakeholders to manage / monitor functional incidents and service requests through full lifecycle (through closure)

Provide technical incident, service request, and problem tickets management oversight and prioritization

Provides global, cross border major incident oversight and communicates status to the global business in a timely manner

Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary

Analyzes batch failures / errors and summarize findings in reports to lead Product Manager

Skills and attributes for success

5+ years of experience in a large business system environment, performing business analysis, business development, and / or project systems management

5+ years of experience in Time and Expense / Concur solutions

Direct experience in supporting Finance Controlling operations for a global professional services organization (Big 4 experience preferred)

SAP certification preferred

History of working credibly with senior stakeholders

Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

Ability to work with people in a variety of cultures, countries and time zones

Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have

Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.

Effective listening skills and display openness to other people's ideas and thoughts.

Ability to deal efficiently with escalations, conflicts and difficult situations / people under pressure.

English language skills – exceptional written and verbal communication.

Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

Prior experience working for a large, global organization with a complex environment

Education :

Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience :

5+ years of relevant experience in an ERP / SAP Time and Expense Product function

Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning :   You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you :   We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership :   We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture :   You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world